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    Police Support Services Manager - Boise, United States - City of Boise

    City of Boise
    City of Boise Boise, United States

    4 weeks ago

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    Description
    Summary Statement

    The Boise Police Department is made up of nearly 400 dedicated people, about 300 sworn police officers, and a civilian support staff of about 100 with one dedicated mission:To Protect, Serve and Lead Our Community to a Safer Tomorrow.

    We recognize our best resource is our community; that's why we're devoted to being a reflection of the people we serve.

    Successful applicants will have a proven track record as effective administrators, and results-oriented team members, and maintain a professional presence with a positive interpersonal style.



    Police Support Services Manager:

    • Manages and provides oversight of various units and business systems within the Boise Police Department (BPD) operations support bureau.
    • Oversees support and information functions of BPD.
    • Serves as a member of the BPD management team and provides general and strategic guidance, planning, and organization.
    • Directs the BPD support and information, records, and related units.
    • Work is performed independently in accordance with clearly defined policies and management principles and is reviewed for effectiveness and quality of results.
    Essential Functions

    Manages the work of professional, technical and/or other staff; determines organizational structure, staffing needs and work strategies; ensures adequate resources are available for staff to perform work duties; and ensures that assigned operations and activities comply with organizational goals and objectives.

    Acts as a liaison to the Information Technology (IT) department and serves as the department project manager for special projects.

    Analyzes and manages multiple department applications in support of BPD informational and business needs. Ensures department business requirements are accurately represented in software integration and updates. Works closely with the IT department in software planning, configuration, implementation and maintenance.

    Identifies integration needs with other projects, systems and business processes.

    Translates and implements department requirements into functional and technical specifications to meet the needs of end-users and maximize data collection, analyses and business processes.


    Acts as the lead for planning, development and implementation of support and information programs and policies. Plans, organizes, manages and provides oversight through subordinate supervisors for records management.

    Interprets rules, regulations, policies and procedures for department and staff. Prepares detailed reports of operating procedures. Facilitates and communicates goals and objectives for the support bureau. Investigates and recommends solutions to special problems. Coordinates operating procedures with other units, departments and agencies. Drafts and develops agreements, letters of understanding and other legal documents pertaining to information sharing. Reviews and presents crime reports and statistical reports.


    Supervisory Responsibilities:

    Employees in this position are authorized to recommend and/or effect the full range of duties (with appropriate managerial review), including hiring, performance evaluations, transferring, promoting, assigning of significant duties, rewarding, disciplining and terminating employment; exercise independent judgment to direct others work and have the authority to take corrective action; and, utilize people skills to communicate, motivate and direct or oversee a person, group, department, or organization.


    Performs other duties as assigned.

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.


    Requirements

    Required Knowledge, Experience, And Training

    Bachelor's degree in criminal justice, public administration or business administration and seven years of progressively responsible experience in law enforcement or a public safety agency overseeing the management of information, support and technology units with three years of staff supervision, or an equivalent combination of education and/or experience.



    Knowledge of:

    current principles and practices of management, administration, law enforcement and public safety; program analysis; trends analysis and forecasting; pertinent federal, state and local laws, codes and regulations; organizational and management practices; computer usage including related software; and research and reporting methods.



    Ability to:

    develop strategic plans and provide guidance on law enforcement issues; analyze problems and identify alternative solutions; project consequences of proposed actions or programs; effectively and fairly negotiate appropriate solutions and contracts; respond to the public and the city council issues and concerns; communicate effectively in the English language at a level necessary for efficient job performance; and perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.


    Individuals must be capable of operating vehicles safely and have an acceptable driving record.

    Preferred Knowledge, Experience, And Training

    Master's degree in criminal justice, public administration or business administration and ten years of experience with records management, public records and customer service, with five years of staff supervision.


    Licensing And Other Requirements

    Valid state-issued driver's license.

    Special Requirements

    Applicants must be able to pass:

    City of Boise background check processes which include a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

    Driving Record Check

    Polygraph Exam

    Criminal Justice Information System Background Check (CJIS)

    Working Conditions

    The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Efforts

    While performing the duties of this job the employee is rarely lifting/carrying up to 20 pounds. Also, the employee is rarely pushing/pulling up to 20 pounds. The noise level is rarely moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision. Employees will sit, stand and walk.

    Working Environment Employees will also drive a vehicle as part of this position.
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