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    Client Service Manager - Boise, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Boise, United States

    3 weeks ago

    Idaho State Job Bank background
    Description
    Client Service Manager - HNAS at Highmark Health in Boise, Idaho, United States Job Description Company : Highmark Inc


    Job Description :

    JOB SUMMARY This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained.

    The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution.

    ESSENTIAL RESPONSIBILITIES Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.

    Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis. Develop detailed specifications for implementation of new products for clients. May conduct enrollment meetings during the account renewal process. Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.) Leverage internal resources to bring the best service and problem resolution to assigned accounts. 4. Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery. Develop documents and processes to ensure effective communication via work plans for all account implementation activities. Function as the primary contact for the resolution of the day to day account service issues.

    Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

    Other duties as assigned or requested.

    QUALIFICATIONS Minimum High School Diploma or GED - 5 years of relevant, progressive experience in the area of specialization or Bachelor's Degree.

    Exempted experience requirements effective August 2016 State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire Substitutions None Preferred None Skills Service orientation Diligence Problem Solving Communication Drive for Results Evalua To view full details and how to apply, please login or create a Job Seeker account
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