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    Client Support Specialist I - Portland, United States - ASK Staffing

    ASK Staffing
    ASK Staffing Portland, United States

    2 days ago

    Default job background
    Description
    SUMMARY

    Responsible for providing software product support, technical support and general customer service for Greater Giving clients, via inbound phone calls to ensure optimal fundraising success for our clients.

    ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

    Responds to inbound phone inquiries from clients and partners regarding the use of Greater Giving products. Typically taking between 25-35 inbound phone calls per day.

    Provides in-depth technical support, customer service, and general account management to clients on all Greater Giving products and services.

    Consults with and assists clients before, during, and after events to ensure fundraising efforts are optimized.

    Obtaining and evaluating all relevant data to handle complaints and inquiries.

    Identifying customers' needs, clarify information, research every issue and providing solutions

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

    Maintain client accounts and events in our software and CRM, which may include coordinating information from other departments.

    Represents Greater Giving in a professional and positive manner.

    Maintains regular and predictable attendance for scheduled shifts

    Skills

    Ideally 2 years of work experience in a Client Service, Technical Support or software support-related role.

    Exceptional client service and interpersonal skills, attention to detail and organizational skills

    Demonstrated experience providing technical solutions to clients

    Google G-Suite experience a plus

    Zendesk and Salesforce experience a plus

    HTML/CSS & website building experience a plus

    Non-profit industry and/or fundraising experience a plus

    Education:

    High school diploma or equivilant required. Bachelor's degree preferred.

    Skills

    Required
    • ORGANIZATIONAL SKILLS
    • CLIENT SUPPORT
    • CUSTOMER SERVICE ORIENTED
    • CUSTOMER SERVICE
    • TECHNICAL SUPPORT
    Additional
    • CSS
    • RETAIL SALES
    • FUNDRAISING
    • PRODUCT SUPPORT
    • ACCOUNT MANAGEMENT
    • HTML
    • GENERAL CUSTOMER SERVICE
    • ZENDESK
    • CRM
    • SALESFORCE
    • GENERAL ACCOUNT
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