- Develop a relationship with individual providers while working to understand their motivation and goals.
- Identify areas of opportunity for improving providers' various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.
- Track outreach including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
- Engage in direct feedback from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship.
- Eager to learn new skills and develop current strengths through feedback and coaching
- Strong attention to detail and organizational skills; capable of holding clientele to expected timelines
- Ability to communicate professionally, clearly, and effectively with management, staff, and providers
- Exceptional interpersonal, problem-solving and conflict resolution skills
- Strong coaching and leadership skills, ability to motivate others
- Proficiency with various office technologies, including Excel
- Background check required
- Bachelor's degree or equivalent combination of education, training, and experience
- 75% employer covered Health, Dental & Vision benefits plan
- 401(k) savings plan with employer matching upon eligibility
- 8 paid holidays
- 15 PTO days accrued annually
- Professional and career development opportunities
- Compensation evaluated with opportunities for advancement
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Support Specialist
2 weeks ago
Legacy Health Portland, United StatesSupport Specialist - Talk Tough Program · US-OR-PORTLAND · Job ID: · Type: Supplemental · Multiple Locations - Portland Metro · Overview · You're the kind of person who takes the extra step to help others. Whether you're performing clerical duties, coordinating logistics for cla ...
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Support Specialist
1 week ago
Legacy Health Portland, United StatesSupport Specialist - Talk Tough Program · US-OR-PORTLAND · Job ID: · Type: Supplemental · Multiple Locations - Portland Metro · Overview · You're the kind of person who takes the extra step to help others. Whether you're performing clerical duties, coordinating logistics fo ...
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IT Support Specialist
1 week ago
LEDGENT Technology & Engineering - Roth Staffing Companies, L.P. Portland, United StatesRole: IT Support Specialist · Type: Full Time, Direct Hire · Salary: $62,000 - $70,000 annually · Location: Wilsonville, OR (Onsite) · Job Overview: · The IT Support Specialist is responsible for maintaining the organization's computer systems, covering hardware, services, and ap ...
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IT Support Specialist
2 weeks ago
Higher Ground Education Portland, United StatesJob Description · Job DescriptionHigher Ground Education is bringing on an IT Support Specialist to support staff at our rapidly growing network of schools and our Central Team users that support these schools. We plan to open ~50 new schools annually and grow even faster after t ...
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Support Specialist
1 week ago
Legacy Health San Francisco, United States PermanentSupport Specialist - Talk Tough Program · US-OR-PORTLAND · Job ID: · Type: Supplemental · Multiple Locations - Portland Metro · Overview · You're the kind of person who takes the extra step to help others. Whether you're performing clerical duties, coordinating logistics for cla ...
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Support Specialist
2 weeks ago
Legacy Health Portland, United StatesJob Description · Support Specialist - Talk Tough Program · US-OR-PORTLAND · Job ID: · Type: Supplemental · Multiple Locations - Portland Metro · Overview · You're the kind of person who takes the extra step to help others. Whether you're performing clerical duties, coordinating ...
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IT Support Specialist
1 week ago
Higher Ground Education Portland, United StatesJob Description · Job Description · Higher Ground Education is bringing on an IT Support Specialist to support staff at our rapidly growing network of schools and our Central Team users that support these schools. We plan to open ~50 new schools annually and grow even faster af ...
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IT Support Specialist
1 week ago
Carepartnersor Portland, United StatesCare Partners, a small nonprofit hospice, is seeking an Information Technology (IT) Support Specialist to provide support services to users of our organization's computer systems and networks in collaboration with an outside Information Technology vendor. This role will be suppor ...
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IT Support Specialist
5 days ago
Vacasa Portland, United States**IT Support Specialist** · at Vacasa Portland, OR **Position Summary** · Vacasa is looking for a talented individual to join the IT team as a IT Support Specialist focusing on hardware onboarding and off-boarding. We are a fast growing company and during our busy season, we ne ...
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IT Support Specialist
5 days ago
Collins Pine Co Portland, United States** IT Support Specialist** · **Job Category****:** Portland Information Technologies **Requisition Number****:** ITSUP001176 Showing 1 location **Job Details** · **Description** · **Position Responsibilities** · Respond to end user questions about systems, applications, and h ...
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Personal Support Specialist
3 weeks ago
MAS Medical Staffing - Westbrook, ME Portland, United States Full time, Part timePersonal Support Specialist (PSS) Certified Nurses Aid (CNA) - Home Care $ /hour - Cumberland County · MAS Home Care is currently seeking Certified Nurses Aides (CNA) and Personal Support Specialists (PSS) for great opportunities throughout the state of Maine in the following ar ...
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IT Support Specialist
1 week ago
JH Kelly Portland, United StatesJH Kelly is looking for a new Team Member · to join our Corporate Information Technology Team · IT Support Specialist - for our Milwaukie, OR team · About Us: · Celebrating a century of excellence, JH Kelly, LLC is a fourth-generation family-owned construction company and a reco ...
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Application Support Specialist
2 days ago
Randstad Digital Americas Portland, United States*Corp to Corp and 1099 arrangements are not permissible for this role* · *While this is a work remote role, candidates MUST reside within 1 hour of Portland, OR* · *Previous ServiceNow experience is a must · Description Role: · We are looking for a Tier 1 Software Support Special ...
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Clinic Support Specialist
3 days ago
Central City Concern Portland, United States Full timeJob Details · Description · Thank you for your interest in career opportunities at Central City Concern · Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people e ...
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Administrative Support Specialist
1 week ago
Legacy Health Portland, United StatesAdministrative Support Specialist · US-OR- · Job ID: · Type: Part Time - Benefitted · Homebased EE Oregon · Overview · Beside our exceptional medical and administrative leaders stand assistants with superb tact, judgment and communication skills. They handle confidential and sen ...
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Desktop Support Specialist
1 week ago
Legacy Health Portland, United StatesDesktop Support Specialist · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · System Office 1919 Building · Overview · Every aspect of what we do at Legacy reinforces our commitment to improve the lives of our staff, our patients and our visitors. Information Services is no ...
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Peer Support Specialist
3 days ago
Central City Concern Portland, United States Full timeJob Details · Description · Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate ...
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Imaging Support Specialist
2 weeks ago
Legacy Health Portland, United StatesImaging Support Specialist · US-OR-PORTLAND · Job ID: · Type: Regular Full-Time · Good Samaritan Medical Ctr campus · Overview · At Legacy, we have a simple mission that influences everything we do: to make life better for others. If that is how you approach your work, and if yo ...
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Customer Support Specialist
3 weeks ago
ProSearch Portland, United StatesJob Title: Customer Service Representative (Temp to Hire) · Location: Portland, Maine · Job Description: · Our client is currently seeking an enthusiastic individual for the role of Customer Service Representative This position involves handling inbound calls from customers who a ...
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Desktop Support Specialist
3 weeks ago
Themesoft Inc. Portland, United StatesJOB INFORMATION · Job Title :- Desktop Support – L2 · Job Location :- Portland, OR (Onsite) · Type: Contract · Job Description · Strong hands on experience needed on end user support for Windows PC and Mac related issues · Ability to assign and work on incident tickets through Se ...
Customer Support Specialist - Portland, United States - Mindful Support Services
Description
*This position will be moving from Mountlake Terrace to our new HQ in Northgate in Summer 2024*Who We Are:
Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For 12 years, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 1,200 mental health providers, and in turn over 16,000 patients per week across 11 locations and virtually via Telehealth.
We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.
About the Role:
The Client Relationship Specialist is responsible for maintaining strong relationships with contracted mental health providers. They serve as the primary point of contact for providers, and work to build and maintain equitable partnerships with continuity, context and coaching to ensure the provider is a successful partner. They will become an expert on all relevant aspects of the business relationship and will motivate and encourage providers who are new to owning their own business and to our systems.
This role will rely heavily on detailed and thorough organizational systems and documentation, in addition to creativity and follow through when solving problems. The Client Relationship Specialist, known internally as Provider Account Manager, should be resourceful, analytical, adaptable, and organized with the ability to build rapport with private practice mental health providers, while also upholding the goals of our businesses. This is a versatile role, so applicants of many backgrounds may have translatable skills. Applicants with experience in hospitality or long-term customer service relationships are highly encouraged to apply.
Responsibilities:
Who You Are:
Compensation and Benefits:
Pay: $55, $60,000.00 per year
Customer Support Specialist professionals in Portland
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Evan Eldridge
Technical Support Specialist
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Rami Krayem
Senior Product Manager