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IT Support Specialist - Portland, United States - Carepartnersor
Description
Care Partners, a small nonprofit hospice, is seeking an Information Technology (IT) Support Specialist to provide support services to users of our organization's computer systems and networks in collaboration with an outside Information Technology vendor.
This role will be supporting other areas such as IT supply procurement and management of IT hardware, staff scheduling systems, and IT support operations.
IT supply procurement usually involves ordering new hardware and managing vendor project requests.As the IT Support Specialist with Care Partners, you play a key role on our team, in our community and for our clients.
This role will be responsible for remedying all help desk support requests for remote field staff and in office administrative staff with the goal of providing uninterrupted patient care.
Additionally, this position helps develop and maintain IT policies and procedures, including reviewing and approving of Business Associate Agreements.Our goal at Care Partners is to maximize the comfort and health of patients and families consistent with hospice philosophy along with the organization's policies and procedures.
Your Responsibilities:
Develop and maintain understanding of user needs and intermediate level of knowledge of functionality and organizational usage of various hardware and software resources that include electronic medical records, internet faxing systems, password security tools, laptops, iPads, iPhones, and other electronic tools as well as technology systems applicable to Care Partners.
Provide timely support to users by problem solving and troubleshooting user issues to ensure excellence in patient care delivery, including coordinating fixes for vendor outages, identifying, and providing resources for hardware and software application issues, and document troubleshooting steps and solutions for future reference.
Prepare hardware and software for users to ensure proper configuration of and appropriate installation checklists for all electronic devices used in-office, in the field, and at home.
Maintain a record of all hardware distributed to users along with gathering deployed hardware from employees who separate from Care Partners.
Provide account access to users, maintain detailed records related to user access, and ensure removal of account access for all users who separate.
In collaboration with the Director of Quality and Compliance, provide training and education to staff personnel of IT compliance requirements in healthcare.
Provide 1:1 training to new users or for new software applications as needed.Maintain records for Business Associate Agreements with technology vendors and manage their renewals and expirations.
Build and maintain a variety of tools designed for staff training, onboarding, and instructions to solve common technology problems.
Organize and maintain information technology supplies in a secure environment.
Perform research on potential hardware or software options, perform testing as necessary, and implement new programs as directed.
Prepare hardware for disposal by wiping device and removing access in a timely matter to recycle or be sent to a donation center.
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collaboratively with department leaders on projects such as researching and leading the implementation of a new IT system or software and communicating updates throughout to the appropriate key members.
This role is a part of the Quality and Compliance team and provides support for administrative and clerical duties such as answering phones, making staff scheduling entries, and assisting with training for staff personnel.
Qualifications:
Must have a minimum of one year of experience in a technical support role that includes having performed work in troubleshooting and resolving hardware and software issues for users.
Must have demonstrated experience working independently with minimal supervision while delivering effective and on-time results.
Requires the ability to handle a variety of tasks simultaneously while maintaining professional composure and positive approaches, including demonstrated organization and prioritization skills to set priorities and manage workload.
Must have excellent oral, written, and interpersonal communication skills.Must be reliable and dependable in completing assignments within deadline, with strong attention to detail and accuracy in results.
This position requires the ability to stoop and bend and to lift up to 25 pounds.
Associates degree in an information technology related field or equivalent combination of education and work experience is preferred. Students are welcome
Schedule:
This is an in-office full-time position between the hours of 8AM-5PM, M-F.
*Preferred applicant will be asked to pass a background check and drug screen following a job offer.
At Care Partners, we prioritize competitive and appealing employee benefits.
In fact, we offer them at the same premium levels to benefit eligible employees who have regularly scheduled hours of 20-40 each week.
They include low cost employee-only premium choices for medical, dental, vision, and 100% paid STD, LTD, AD&D and life insurance, and access to Flexible Spending Accounts and Health Savings Accounts.
Our employees also receive mileage reimbursement, an annual professional development day stipend, 403b immediate vesting, a generous PTO program, and 7 paid holidays.
Care Partners has the reputation and community trust that comes from a local history of providing outstanding end-of-life care, education, and bereavement services to thousands of families year after year.
We recognize the unique and emotional needs of each patient and family member. Our caring service delivery as a non-profit provider is a reputation we plan to keep.Care Partners is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, veteran status, or any other classification protected by law.
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