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    IT Support Specialist - Portland, United States - Collins Pine Co

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    Description

    ** IT Support Specialist**

    **Job Category****:** Portland Information Technologies **Requisition Number****:** ITSUP001176 Showing 1 location **Job Details**

    **Description**

    **Position Responsibilities**

    Respond to end user questions about systems, applications, and hardware in person, over the phone, and email.

    Installing, diagnosing, repairing, maintaining, and upgrading all types of client technology assets and software (desktops, laptops, mobile devices, printers, phones, VDI, peripherals and conference room technologies).

    Assist in higher level IT tasks (e.g., server or network device installation, documentation modification and/or creation, etc. as directed).

    **Position Qualifications**

    Strong telephone and email communication skills are crucial

    Excellent customer service, phone support, interpersonal, and troubleshooting skills with attention to detail

    Ability to interact effectively with end users and/or external technical support representatives

    Ability and desire to learn

    Ability to learn, understand and follow written procedures, adapt and respond quickly to a changing work environment

    Accomplish tasks with minimal direction and/or supervision

    Proficiency with Microsoft Office 365 Standard.

    Strong analytical, troubleshooting, and logical skills

    Knowledge of Windows 10 operating system.

    Understanding of DHCP, DNS, and Active Directory as it relates to user desktop issues and troubleshooting

    Understanding of TCP/IP networking protocol to do preliminary network troubleshooting

    Knowledge of troubleshooting printers and multifunction printers preferred

    Some VOIP (Mitel) a plus

    **Abilities required:**

    Able to lift up 50 pounds and use a hand truck.

    Able to work in tight spaces

    Valid drivers license

    **Wage and Benefits**

    $DOE., excellent benefit package

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)


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