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    Technical Account Manager - San Diego, United States - Generali Global Assistance

    Generali Global Assistance
    Generali Global Assistance San Diego, United States

    3 weeks ago

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    Description
    Why work with us?

    The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

    Employees enjoy a plethora of benefits to include:
    • A diverse, inclusive, professional work environment
    • Flexible work schedules
    • Company match on 401(k)
    • Competitive Paid Time Off policy
    • Generous Employer contribution for health, dental and vision insurance
    • Company paid short term and long term disability insurance
    • Paid Maternity and Paternity Leave
    • Tuition reimbursement
    • Company paid life insurance
    • Employee Assistance program
    • Wellness programs
    • Fun employee and company events
    • Discounts on travel insurance
    Who are we?

    Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:
    • CSA: US travel insurance brand for retail and lodging partners. Learn more here.
    • Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
    • GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
    • Iris, Powered by Generali: identity and digital protection solution. Learn more here.
    • Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.
    What you'll be doing.

    Job Summary:

    The Technical Account Manager serves as the primary interface between CSA Travel Protection and the Vacation Rental Software Companies that are partners to CSA and the Vacation Rental Management Companies, managing the affairs of the partners to mutual benefit. The Technical Account Manager is responsible for the relationship, product integration, and partner management for Vacation Rental Software accounts. This position will work closely with the Customer Service, Claims, Accounting, Reconciliation, Marketing/ecommerce, Development teams, and the National Account Executives. The position requires occasional travel up to 25% and reports into the Senior Vice President, Travel Insurance Sales.

    Principal Duties and Responsibilities:
    • Assist National Sales Manager in maintenance and development of existing and new relationships with the VR Software accounts
    • Work with the software companies to effectively market CSA product offerings to partners
    • Work with National Account Executives to sign new partners with CSA
    • Responsible for maintaining knowledge about assigned accounts and ensuring that client information is accurate across Company
    • Help manage the online presentation of insurance within the VR software companies platform, booking engine, and websites
    • Maintains services and cultivates the client relationship and works to expand new relationships within existing clients
    • Track account interaction in CSA's CRM system
    • Provide single point of contact for account personnel, take ownership of any account issue quickly
    • In-person visits to?assigned accounts as required
    • Assist National Account Executive with implementation of new account acquisitions
    • Understand in depth the existing and potential markets and customers
    • Build and maintain relationships with partners
    • Draft and sign new software partner agreements
    • Influence client decisions by open dialogue and trainings tailored to the needs of the client and their current business environment
    • Analyze account sales results, detect trends and track results. Communicate report and develop plan with National Sales Manager based on this analysis
    • Work to increase CSA Travel Protection's market share within territory's existing account base
    • Effectively challenge the client to think strategically about solutions for their business challenges that result in additional product and services
    • Sales calls on the phone and in-person will be required
    • Obtain knowledge of competitor's services/products and counters with enhanced products, processes or expert advice
    • Ensure the achievement of revenue target goals through meeting account conversion, product sales, account retention, new ideas for improvement, etc.
    • Responsible for maintaining knowledge about all assigned accounts and ensuring that organization wide?client information is accurate
    • Maintain an up to date understanding of industry trends, activities, technical developments and global events that affect markets
    Required / Desired Knowledge, Experiences and Skills:
    • Minimum 3 years of proven sales and/or account management experience in products and services required
    • Proven track record of client advocacy and upselling existing customer/client accounts
    • Insurance industry experience preferred
    • Experience in the Vacation Rental Industry is desired
    • Experience with API's and XML interfaces between systems preferred
    • Strong written and verbal communication skills
    • Excellent computer skills including fluency in the Microsoft Office suite
    • Fluency in Microsoft Dynamics a plus
    • Strong business acumen, with the ability to define problems, collect data, establish facts, and draw valid conclusions
    • Ability to interpret product information and identify additional opportunities for client revenue within existing accounts
    • Ability to effectively communicate information and respond to questions from groups of managers, clients, and additional parties as needed
    • Capable of working efficiently both independently and within a team environment with changing priorities
    • Ability to develop and maintain positive, constructive working relationships with others
    • Technical quality assurance skills a plus
    Education/Certifications:
    • High School Diploma or Equivalent (GED) required
    • Bachelor's degree in business management or related field is preferred
    Pay Range: $90,000.00 per year

    Where you'll be doing it.

    This is a hybrid role based out of our San Diego, CA office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.

    When you'll be doing it.

    While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

    Apply today to begin your next chapter.

    Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

    California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here:

    The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company's Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.
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