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La Quinta

    Customer Support Representative - La Quinta, CA, United States - Williams Homes

    Williams Homes
    Williams Homes La Quinta, CA, United States

    2 weeks ago

    Default job background
    Full time
    Description
    The Warranty Service Representative is responsible for delivering quality warranty service to new homeowners in assigned communities/territory.

    They will work closely with homeowners to resolve warranty issues in new homes, by coordinating with subcontractors, superintendents, and other trades people to ensure completion and quality.

    Preforms Quality Walks, New Homeowner Walk-Through, House 2 Home Walk, 60-Day Walk, and 11-Month walk with homeowners.
    Schedule subcontractor or vendor work for warranty repairs.

    Supervise all trade contractors completing warranty repairs to ensure that all issues are addressed, and quality repairs are made.

    Update Punchlist Manager with notes and photo documentation and report any issues to the Warranty Service Director.
    Manage all incoming emergency after hours calls for resolution to emergency warranty issue.
    Attend weekly construction, sales, customer service team meetings per project.
    Maintain a good relationship with homeowners, subcontractors, and other Williams Homes team members.

    Must be able to read, understand, and interpret construction documents.
    ~ Knowledge of MS 365, Outlook, Word, Excel, and other standard office equipment.
    ~ Williams Homes, Inc. is not accepting unsolicited assistance from search/recruiting firms for this position. Please, no phone calls or emails. All submissions by search/recruiting firms to any employee at Williams Homes whether via email, Internet, phone call, or any form and/or method without a valid written agreement in place for this position will be deemed the sole property of Williams Homes Hourly Wage
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