Care Manager/gerontologist for The Elderly - Palm Desert, United States - Right at Home Coachella Valley

Right at Home Coachella Valley
Right at Home Coachella Valley
Verified Company
Palm Desert, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
We are looking for a
Care Manager/ Gerontologist that has at least 1 year experience working with seniors and also within the field required


The Care Manager is responsible for developing and managing the Elderly clients care plan; creating extraordinary client experiences; and communicating with client, families, care partners and referral sources.

Plays an integral role in interfacing with clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery.

Assists in creating and building relationships with all stakeholders in theindustry to establish new sales opportunities and gain market shares.

Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.


The core competencies for a Care Manager are:

  • Verbal Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion, Listening, Resourcefulness, and Conflict Management.

Primary Functions

  • Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
  • Effectively communicates care plan with clients, families, and caregivers.
  • Ensures clients, families, office staff and care partners have the information they need to create an extraordinary client experience.
  • Effectively communicates with Staffing Manager and Administrative Staff in caregiver concerns, scheduling, and client requests and information.
  • Manages Client Satisfaction program.
  • Identifies and reports opportunities to improve the client experience.
  • Supports oncall supervisor as needed, but on a limited basis.
  • Conducts client quality and safety assessments, and also provides followup as needed to family members, caregivers, and others.
  • Scheduling inhome consultations and coordinate with office staff in caregiver schedules.
  • Actively listens to, and communicates with, new and existing clients, family members, care partners and referral sources to ensure the highest quality of service is being provided.
  • Acknowledges, manages, and investigates client and/or family complaints. Maintains calm and offers sound guidance during emergencies.
  • Completes home safety checks.
  • Helps families understand how changes in condition affect the care needs of their loved one.
  • Ensures a good client and caregiver match.
  • Conducts caregiver Supervisory Visits.
  • Maintains complete, accurate and timely client records in ClearCare.
  • Routinely contacts clients regarding accounts receivable, on an asneeded basis.
  • Implements corrective action in response to reports or complaints from regulatory agencies.
  • Assist and backup the Scheduling Coordinator with scheduling
  • Educates clients, families, referral sources and care partners on the importance and power of personcentered care.
  • Represents agency in the community and conducts inservices.
  • Exhibits enthusiasm, charisma, excitement and a positive "can do" attitude toward creating an extraordinary client experience.
  • Conducts
    client introductory to caregivers
    during the week and rotating weekends and as needed.
- supplemental visits on an as-needed basis.

  • Mentors caregivers and positively communicates opportunities to improve the client experience.
  • Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with assigned caregivers.
  • Completion of all Care Books, and New Client Information
  • Understands natural sources of conflict related to care within families, and then acts to prevent or soften the conflict.
  • When a conflict emerges, effectively works through the conflict to its optimum outcome.
  • Does not suppress, ignore, or deny conflict, but seeks to serve as a mediator.

Essential Functions

  • Seeks out and seizes opportunities, goes beyond the "call of duty," and passionately finds ways to surpass barriers to improve the client experience.
  • Takes proactive action to restimulate and improve projects related to the client experience.
  • Other general office and clerical functions.
  • Other duties assigned by Owner and Operations Manager.

Education-Skills-Abilities-Availability

  • Gerontologist Degree
  • High school graduate or equivalent with two years of business experience.
  • Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities.
  • Excellent telephone skills.
  • Have a valid driver's license and use of insured automobile.
  • Knowledge of common medical terminology.
  • Able to work independently, demonstrating sound judgment.
  • Read, write, speak, and understand English as needed for the job.
  • Be available as required for oncall duty outside of normal office hours.

Additional Requirements

  • Approved Live Scan
  • Approved Fingerprinting and Criminal background Check
  • Negative Drug Screen Testing
  • Valid Driver's License with no Major Viola
More jobs from Right at Home Coachella Valley
See all jobs of Right at Home Coachella Valley