- Work Incidents that come into our queue and assist customers in getting back up and running.
- Work Service requests in our queue and assist in fulfilling the user's request or routing to the proper group to have the request worked.
- Create and maintain documentation for all systems services by the Solution Center.
- Install and support audio/visual equipment for conference rooms.
- Assist in identification of outages to engage proper support in a timely manner.
- Help with identifying issues that arise with technicians at Level 1 Managed Service Provider: Logging, Troubleshooting, Procedure, etc. and report these issues to the MSP management.
- Support department activities with regular and prompt attendance.
- Typically is able to resolve all complexity of problems. May involve use of problem management database and help desk systems.
- Build business relationships across the business to fortify partnership.
- Mentor other associate and intermediate level solution center technicians. Maintain positive team environment by advocating for the team. Identify areas for training.
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Support Engineer
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Collabera Nashville, United StatesClient Domain:- Healthcare · Role:- End User Support Engineer · Duration:- 06+ Months (Contract to Hire) · Location:- Nashville, TN · Day-to-Day: · Collabera is seeking an End User Engineer for a healthcare client based in Nashville, TN. · This individual will join a team of 5 E ...
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Support Engineer
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New Charter Technologies, Llc Nashville, United StatesMCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We're a top technology services provider in the Chattanooga area with a solid national reputation. But more than that, we're a tight-knit group of professionals who ...
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IT Support Engineer
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New Charter Technologies Nashville, United StatesMCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We're a top technology services provider in the Chattanooga area with a solid national reputation. But more than that, we're a tight-knit group of professionals who ...
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Technical Support Engineer
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Senior Support Engineer
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Resource Informatics Group Inc Nashville, United StatesJob Description · Job Description Job Title:-Senior Support Engineer · Location:- Nashville, TN · Visa:- Any · Duration:- 6 Months · Interview:- Phone/Skype · Job Description:- · Updated Mandatory Skills · ⦁ Unix Shell Script , Oracle/SQL · Production Support (Testing profile ...
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Technical Support Engineer
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Technical Support Engineer
1 week ago
i3 Verticals Nashville, United StatesJOB TITLE: Technical Support Engineer · DEPARTMENT: Technical Support · REPORTS TO: Technical Support Manager · SUPERVISORY RESPONSIBILITIES: No · JOB LOCATION: Remote · SUMMARY OF POSITION: · The Technical Support Engineer is a dynamic and energetic individual that plays an imp ...
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Senior Support Engineer
2 weeks ago
Resource Informatics Group Nashville, United StatesJob Description · Job Description · Job Title:-Senior Support Engineer · Location:- Nashville, TN · Visa:- Any · Duration:- 6 Months · Interview:- Phone/Skype · Job Description:- · Updated Mandatory Skills · ⦁ Unix Shell Script , Oracle/SQL · Production Support (Testing profile ...
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Technical Support Engineer
1 week ago
Milestone Technologies, Inc. Nashville, United States** ONSITE position (5 days/week) ** · Location: · Downtown Nashville (paid parking) · Responsibilities: · Support local and regional offices (site visit, move and changes) on all technology support and projects · Represents IT in a professional manner to build partnerships across ...
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Technical Support Engineer
2 weeks ago
Milestone Technologies Nashville, United States** ONSITE position (5 days/week) ** · Location: · Downtown Nashville (paid parking) · Responsibilities: · Support local and regional offices (site visit, move and changes) on all technology support and projects · Represents IT in a professional manner to build partnerships a ...
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Senior Support Engineer
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QData Nashville, United States contractMandatory Skills Minimum 5 years' experience in Unix Shell Script Oracle/SQL. At least 2 Years of Production Support.Optional Skills Banking and Investment Banking experience. ITIL Process Knowledge. ...
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Tier 1 Support Engineer
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Milestone Technologies Nashville, United StatesTier 1 Support Engineer (Nashville) - Onsite 5 days per week · 6 Month Contract, Pay up to $29/hr. W2. · Paid parking, regular business hours, no known OT or weekend requirements · Must Have: · Bachelor's or Associate's degree, preferably computer science or IT related · Stron ...
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Tier 1 Support Engineer
4 days ago
Milestone Technologies, Inc. Nashville, United StatesTier 1 Support Engineer (Nashville) - Onsite 5 days per week · 6 Month Contract, Pay up to $40/hr. W2. · Paid parking, regular business hours, no known OT or weekend requirements · Must Have: · Bachelor's or Associate's degree, preferably computer science or IT related · Strong ...
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Information Technology Support Engineer
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Provisions Group Nashville, United StatesJob description · GENERAL SUMMARY: · The Support Engineer is responsible for providing Tier One and Tier Two technical assistance to customers with system and network requests. The Support Engineer will be expected to work on-site and may be asked to go on-site to client offices ...
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Sr. Client Support Engineer
4 days ago
BGSF Nashville, United StatesJob Description · Sr. Client Support Engineer is the point of reference to solve associates' technology challenges. You will troubleshoot issues related to operating systems, applications, and a variety of hardware devices (desktops/laptops, phone systems, video conferencing, an ...
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Sr. Client Support Engineer
2 weeks ago
BGSF Nashville, United StatesJob Description · Sr. Client Support Engineer is the go-to person to solve associates technology challenges. You will troubleshoot issues related to operating systems, applications, and a variety of hardware devices (desktops/laptops, phone systems, video conferencing and mobile ...
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Sr. Client Support Engineer
2 weeks ago
BGSF Nashville, United StatesJob Description · Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. · Sr. Client Support Engineer is the go-to person to solve associates' technology challenges. You will troubleshoot issues related to ope ...
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Application Support Engineer-Lead
4 days ago
Omni Inclusive Nashville, United StatesResponsibilities:Incident Management: Troubleshoot, investigate, triage and coordinating incidents with stakeholders. · Problem Management: Work with developers and other infra teams for determining RCA and implement preventative measures. Address and triage to resolve reoccurrin ...
Sr. Client Support Engineer - Nashville, United States - BGSF
Description
Job Description
Sr. Client Support Engineer is the go-to person to solve associates' technology challenges. You will troubleshoot issues related to operating systems, applications, and a variety of hardware devices (desktops/laptops, phone systems, video conferencing and mobile devices). You will also journal your work in our ticketing system and contribute tour integrated knowledge base so others can benefit from your solutions. We're looking for someone who is friendly, knowledgeable, and able to breakdown technical jargon into user-friendly language. Because this role serves as the "Face of IT", your ability to work collaboratively alongside other technology teams is important.
CSE, Senior Skills:
· Advanced troubleshooting knowledge in a server/client Microsoft environment
· Collaboration with internal team and across other departments; relationship building
· Diplomat of the Solution Center
· Solid networking knowledge
· Familiarity with IP telephony
· Proficient usage of office applications such as Microsoft Office, Adobe,
· Advanced knowledge of Active Directory, experience with Azure AD user creation, DC's
· Advanced troubleshooting abilities for browser
· Familiarity with Apple and Android mobile devices.
· Must be comfortable communicating with users at their technical level.
· Experience troubleshooting/supporting Outlook in an exchange environment and cloud
· Must be able to adapt quickly in a fast-paced environment and juggle multiple priorities.
· Detail oriented; good writing skills for documentation purposes
Organizational Competencies: Customer services, Project coordination, process documentation
Professional/Technical Competencies: Active Directory, Azure, Domain Controllers, DNS, DHCP, RDS, Exchange Online, thorough knowledge of SCCM involving endpoint management, Intune, Powershell, Windows registry, VM's – HyperV, Asset Lifecyle Management, cost controls and contract tracking