- Work Incidents that come into our queue and aid customers in getting back up and running.
- Work Service requests in our queue and aid in fulfilling the user's request or routing to the proper group to have the request worked.
- Create and keep documentation for all systems services by the Solution Center.
- Install and support audio/visual equipment for conference rooms.
- Aid in the identification of outages to engage proper support promptly.
- Help with identifying issues that arise with technicians at Level 1 Managed Service Provider: Logging, Troubleshooting, Procedure, etc., and report these issues to the MSP management.
- Support department activities with regular and prompt attendance.
- Typically, can resolve all complexity of problems. This may involve the use of a problem management database and help desk systems.
- Build business relationships across the business to fortify partnerships.
- Mentor other associate and intermediate-level solution center technicians. Maintain a positive team environment by advocating for the team. Find areas for training.
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Senior Support Engineer
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Resource Informatics Group Inc Nashville, United StatesJob Description · Job Description Job Title:-Senior Support Engineer · Location:- Nashville, TN · Visa:- Any · Duration:- 6 Months · Interview:- Phone/Skype · Job Description:- · Updated Mandatory Skills · ⦁ Unix Shell Script , Oracle/SQL · Production Support (Testing profile ...
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Support Engineer
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Collabera Nashville, United StatesClient Domain:- Healthcare · Role:- End User Support Engineer · Duration:- 06+ Months (Contract to Hire) · Location:- Nashville, TN · Day-to-Day: · Collabera is seeking an End User Engineer for a healthcare client based in Nashville, TN. · This individual will join a team of 5 E ...
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Support Engineer
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Collabera Nashville, United StatesJob Title: End User Engineer · Location: Nashville, TN · Duration: 6 Months Contract to Hire · Must Haves: · 2-4+ years of Desktop Support / End User Support Experience - PC & Mac · 2+ years of experience with Azure Active Directory · SSCM · On-Prem Active Directory experienc ...
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Support Engineer
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IT Support Engineer
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New Charter Technologies Nashville, United StatesMCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We're a top technology services provider in the Chattanooga area with a solid national reputation. But more than that, we're a tight-knit group of professionals who ...
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IT Support Engineer
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New Charter Technologies, Llc Nashville, United StatesMCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We're a top technology services provider in the Chattanooga area with a solid national reputation. But more than that, we're a tight-knit group of professionals who ...
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IT Support Engineer
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Mike Collins & Associates Inc Nashville, United StatesJob Description · Job Description · MCA provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We're a top technology services provider in the Chattanooga area with a solid national reputation. But more than that, we're a ...
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Application Support Engineer-Lead
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Omni Inclusive Nashville, United StatesResponsibilities:Incident Management: Troubleshoot, investigate, triage and coordinating incidents with stakeholders. · Problem Management: Work with developers and other infra teams for determining RCA and implement preventative measures. Address and triage to resolve reoccurrin ...
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Senior Solution Sales Support Engineer
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Schneider Electric Nashville, United StatesWhat will you do? · The Senior Solution Sales Support Engineer for Digital Power is accountable for providing all aspects of sales support for Power Monitoring & Controls, Power Factor Correction, PCA and Microgrid supporting our key accounts & proximity and serves as a subject m ...
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Desktop Support Engineer
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World Wide Technology Nashville, United StatesResponsibilities · Additional resource to support high level high touch projects including Windows 11, Expedition Tech, Security Compliance Management. Operational Support for Hybrid device Management, as well as longer term growth projects/new projects. · End User Engineer would ...
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Application Support Engineer
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Insight Global Nashville, United StatesA client in the Nashville, TN area is looking for Application Support Engineers to join their team. This resource will need to be open, and able, to take on 80% troubleshooting, support, ticket pulling and resolution in both the frontend and back end. The remaining 20% of this po ...
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Technical Support Engineer
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Milestone Technologies, Inc. Nashville, United States** ONSITE position (5 days/week) ** · Location: · Downtown Nashville (paid parking) · Responsibilities: · Support local and regional offices (site visit, move and changes) on all technology support and projects · Represents IT in a professional manner to build partnerships across ...
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Technical Support Engineer
2 weeks ago
Milestone Technologies Nashville, United States** ONSITE position (5 days/week) ** · Location : · Downtown Nashville (paid parking) · Responsibilities : · Support local and regional offices (site visit, move and changes) on all technology support and projects · Represents IT in a professional manner to build partnerships ...
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Senior Support Engineer
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QData Nashville, United States contractMandatory Skills Minimum 5 years' experience in Unix Shell Script Oracle/SQL. At least 2 Years of Production Support.Optional Skills Banking and Investment Banking experience. ITIL Process Knowledge. ...
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Information Technology Support Engineer
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Provisions Group Nashville, United StatesJob description · GENERAL SUMMARY: · The Support Engineer is responsible for providing Tier One and Tier Two technical assistance to customers with system and network requests. The Support Engineer will be expected to work on-site and may be asked to go on-site to client offices ...
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Tier 1 Support Engineer
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Milestone Technologies, Inc. Nashville, United StatesTier 1 Support Engineer (Nashville) - Onsite 5 days per week · 6 Month Contract, Pay up to $40/hr. W2. · Paid parking, regular business hours, no known OT or weekend requirements · Must Have: · Bachelor's or Associate's degree, preferably computer science or IT related · Strong ...
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Tier 1 Support Engineer
3 weeks ago
Milestone Technologies Nashville, United StatesTier 1 Support Engineer (Nashville) - Onsite 5 days per week · 6 Month Contract, Pay up to $29/hr. W2. · Paid parking, regular business hours, no known OT or weekend requirements · Must Have: · Bachelor's or Associate's degree, preferably computer science or IT related · Stron ...
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Sr. Client Support Engineer
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BGSF Nashville, United StatesJob Description · Sr. Client Support Engineer is the go-to person to solve associates' technology challenges. You will troubleshoot issues related to operating systems, applications, and a variety of hardware devices (desktops/laptops, phone systems, video conferencing and mobile ...
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Senior Production Support Engineer
3 weeks ago
QData Nashville, United States contractRequired Skills & Experience Minimum 5 years' experience in Unix Shell Script Oracle/SQL At least 2 Years of Production Support. Unix Shell Script Oracle/SQL Production Support (Testing profile not required)Optional Skills Banking and Investment Banking experience ITIL Process Kn ...
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Senior Solution Sales Support Engineer
1 week ago
Schneider Electric Norge AS Nashville, United StatesWhat will you do? · The Senior Solution Sales Support Engineer · for · Digital Power · is accountable for providing all aspects of sales support for Power Monitoring & Controls, Power Factor Correction, · PCA and Microgrid supporting our key accounts & proximity · and serves ...
Sr. Client Support Engineer - Nashville, United States - BGSF
Description
Job Description
Sr. Client Support Engineer is the point of reference to solve associates' technology challenges. You will troubleshoot issues related to operating systems, applications, and a variety of hardware devices (desktops/laptops, phone systems, video conferencing, and mobile devices). You will also journal your work in our ticketing system and contribute your integrated knowledge base so others can receive help from your solutions. We're looking for someone friendly, knowledgeable, and able to break down technical jargon into user-friendly language. Because this role serves as the "Face of IT", your ability to work collaboratively alongside other technology teams is important.
• Advanced troubleshooting knowledge in a server/client Microsoft environment
• Collaboration with internal team and across other departments; relationship building.
• Diplomat of the Solution Center
• Solid networking knowledge
• Familiarity with IP telephony
• Proficient usage of office applications such as Microsoft Office, Adobe,
• Advanced knowledge of Active Directory, experience with Azure AD user creation, DC's
• Advanced troubleshooting abilities for browser
• Familiarity with Apple and Android mobile devices.
• Must be comfortable communicating with users at their technical level.
• Experience troubleshooting/supporting Outlook in an exchange environment and cloud.
• Must be able to adapt quickly to a challenging environment and juggle multiple priorities.
• Meticulous; proficient writing skills for documentation purposes
Professional/Technical Competencies: Active Directory, Azure, Domain Controllers, DNS, DHCP, RDS, Exchange Online, thorough knowledge of SCCM involving endpoint management, Intune, PowerShell, Windows registry, VM's - Hyper-V, Asset Lifecycle Management, cost controls, and contract tracking.