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    Tier 1 Support Engineer - Nashville, United States - Milestone Technologies, Inc.

    Milestone Technologies, Inc.
    Milestone Technologies, Inc. Nashville, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Tier 1 Support Engineer (Nashville) - Onsite 5 days per week

    6 Month Contract, Pay up to $40/hr. W2.

    Paid parking, regular business hours, no known OT or weekend requirements

    Must Have:

    Bachelor's or Associate's degree, preferably computer science or IT related

    Strong Mac experience, 80% Mac is preferred

    Experience with Windows, AD, and ideally Google IAM ("Google Workspace Admin")

    Responsibilities:

    Site owner for local and regional offices (site visit, move and changes) on all technology support and projects

    Represents IT in a professional manner to build partnerships across multiple cross functional teams and departments.

    Serves as a Tier 1 escalation point and provides top-notch support for our local and remote office(s) teams.

    Provide event support, setup AV and live stream equipment

    Create technical document standards, best practices and policies

    Partners with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan and execute the services

    Plans, develops, manages, and deploys solutions such as email, storage, backups, monitoring and productivity suites. Provides direct technical input to drive enterprise projects success.

    Develops tools and solutions to increase operational efficiency of the IT service management process with focus on excellent user experience

    Prioritizes and time manages multiple initiatives with emphasis on achieving objectives

    Diagnoses and trouble shoots complex technical and business problems

    Supply management & procurement responsibilities

    Championing the use of self-service IT resources, such as ticketing system and knowledge base

    Open to travel, as needed

    Qualifications:

    Strong information technology background with 1 or more year(s) of direct user-facing support experience

    College degree in Computer Science, Information Systems, or Computer Engineering or stated years of relevant discipline

    Strong experience in the following skill-sets required within IT operations: Windows OS, Mac OS, Microsoft Active Directory, Google IAM

    Experience / Skills:

    General networking, familiarity with technologies such as Cisco, Aruba, Palo Alto, and SDN-based networking, familiarity with IDF and MDF or NOC, familiarity with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP

    Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist

    Excellent communication skills (oral and written)

    Strong interpersonal skills and ability to work with diverse and cross-functional teams, customers, and external vendors

    Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills

    Ability to manage local technical projects without supervision

    Preferred Qualifications:

    CompTIA A+

    CompTIA Sec+

    VMware MDM (Workspace One)

    IDP / Email experience

    Compensation:

    The estimated pay range for this position is USD $25.00/hr - USD $29.00/hr and is an Non-Exempt role.

    Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

    Benefits:

    We offer comprehensive benefit options which vary depending on role, location, and employment type. Benefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and Holidays. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

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