Application Support Engineer-Lead - Nashville, United States - Omni Inclusive

    Omni Inclusive
    Omni Inclusive Nashville, United States

    1 month ago

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    Description
    Responsibilities:
    • Incident Management: Troubleshoot, investigate, triage and coordinating incidents with stakeholders.
    • Problem Management: Work with developers and other infra teams for determining RCA and implement preventative measures. Address and triage to resolve reoccurring issue wit a permanent fix.
    • Autosys Batch Monitoring: Providing daily batch support and generate status reports.
    • Environment patching management: Supporting infra patch upgrade, coordinate post patching checks and taking QA checkouts for signoffs.
    • Middleware certificate managements: Support and coordinate b/w RLC and app team for renewal of certificate. Post certificate renewal take signoff from stakeholders.
    • Environment monitoring:
    • AppDynamics- To monitor server
    • Configure alerts and policies for proactive monitoring.
    • Database health monitoring.
    • Daily and Weekly incident and environment downtime reporting.
    Skills:
    • 7+ years of experience required on relevant field with handling a team.
    • Proficient knowledge on Unix complex command and shell scripting.
    • Working knowledge on Autosys tool, Informatica and Cloudera.
    • Middleware knowledge- Application servers, Web servers (Tomcat), MQ and Kafka.
    • Web development and API knowledge.
    • Hand on experience on Azure monitoring tools, AppDynamics, Splunk, Grafana.
    • Good knowledge on Oracle (SQL/PLSQL).
    • Good knowledge on HTTP, SSH and FTP.
    • Understand of JAVA based applications.
    • Excellent communication and email writing skills.