Jobs
>
Houston

    Assistant Front Office Manager - Houston, United States - The Westin Houston Downtown

    The Westin Houston Downtown
    The Westin Houston Downtown Houston, United States

    22 hours ago

    Default job background
    Full time
    Description

    The Assistant Front Office Manager is responsible for ensuring the operation of the front desk, PBX, valet and reservations in the absence of the an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus on all Five Diamond Standards.

    Qualification Standards
    Education & Experience:

  • At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 2 or more years of related experience.
  • Supervisory experience required.
  • Must be proficient with computers, to include spreadsheets and word processing.
  • Must have a valid driver's license from the applicable state.
  • Must have valid insurance.

    Physical requirements:
  • Long hours are sometimes required.
  • Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

    Mental Requirements:
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

    Duties & Functions
    Essential:
  • Approach all encounters with employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees.
  • Motivate, coach, counsel and discipline all Front Desk associates.
  • Ensure compliance to Pre-Shift Previews.
  • Prepare and conduct all Front Desk interviews and follow hiring procedures.
  • Develop associate morale and ensure training of Front Desk associates.
  • Participate in the required M.O.D. program as scheduled.
  • Review Front Desk staff's worked hours for payroll and submit to accounting on a timely basis.
  • Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure associates greet and welcome all guests approaching the front desk.
  • Carry a radio/cell phone when on duty. Operate radios/cell phones efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio/cell phone etiquette within the department.
  • Maintain lobby during peak times and as needed.
  • Manage and organize large turns (check in-check out)
  • Ensure participation within weekly staff meetings.
  • Focus the Front Office on their role in contributing towards the established Four/Five Diamond standards.
  • Respond in maintaining the integrity of other departments by immediately addressing issues with associates when necessary, using the One Minute Manager of Praising in Public and Counseling in Private.
    Source: Hospitality Online

  • aiTWorks

    Office Manager

    3 weeks ago

    aiTWorks Houston, United States

    ヒューストン, テキサスにある大手日系ガス会社にてオフィスマネージャーのポジションでご活躍いただける方を募集しております。オフィスマネージャーの経験、経営管理、IT、または関連分野での最低2年の関連経験がある方ぜひご応募ください。 · オフィス・マネージャーは、アドミニストレーション部門の戦略の立案・設定、関連する戦術的目標、計画、プログラム、効果測定基準の策定など、組織のアドミニストレーション機能を指揮・指導します。また、管理部門の戦術的計画や業務活動を効果的に実行するために必要なリソースを提供する予算を作成し、管理部門の活動を監督・監視し、チームメン ...

  • Valve City

    Office Manager

    3 weeks ago

    Valve City Houston, United States

    Are you an experienced Office Manager/Bookkeeper with a knack for QuickBooks and a passion for detailed financial management? Valve City, Inc., a leader in the valve supply industry since 1994, is searching for a proactive and ethical professional to join our team in South Housto ...

  • Height Of Hope Home Health

    Office Manager

    3 weeks ago

    Height Of Hope Home Health Houston, United States

    The Office Manager at Height of Hope Home Care plays a pivotal role in ensuring the smooth operation of daily activities. This position requires a detail-oriented individual with excellent organizational skills and a strong commitment to client satisfaction. From managing client ...

  • ProEnergy

    Office Manager

    1 week ago

    ProEnergy Houston, United States

    **Office Manager** · **About PROENERGY** · Based in Sedalia, Missouri, PROENERGY is a global peaking-power solutions provider with operational experience on every continent. The company offers vertically integrated aeroderivative power services, including engineering, constructio ...

  • Signature Shutters of Houston

    Office Manager

    3 weeks ago

    Signature Shutters of Houston Houston, United States

    We are looking for an Office Manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. · Office manager duties an ...

  • Braven Environmental, LLC

    Office Manager

    2 weeks ago

    Braven Environmental, LLC Houston, United States

    **AWARENESS OF SELF/STRENGTH OF TEAM/BELIEF IN THE VISION** · **Who we are**: · Braven Environmental, LLC is a technology company that aims to establish a network of facilities to redirect and process 15 million tons of waste plastics away from landfills and waterways annually by ...

  • Gifted Souls of DFW

    Office Manager

    2 weeks ago

    Gifted Souls of DFW Houston, United States

    Overview: · **Responsibilities**: · - Manage office operations and procedures to ensure organizational effectiveness · - Supervise administrative staff and divide responsibilities to ensure performance · - Assist in recruiting and training new employees · - Organize office operat ...

  • Tamara Thompson - State Farm Agent

    Office Manager

    3 weeks ago

    Tamara Thompson - State Farm Agent Houston, United States

    **ROLE DESCRIPTION**: · AsOffice Manager - State Farm Agent Team Member withTamara Thompson - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of ...

  • Amogha Group

    Office Manager

    3 weeks ago

    Amogha Group Houston, United States

    Job Summary: · Are you looking for a position that will allow you to use your skills and talent in a fun, fast-paced environment? We are a thriving dental practice seeking a career-minded, energetic Office Manager, who enjoys working with a great team, wonderful patients, and eth ...

  • Pure Assure

    Office Manager

    2 weeks ago

    Pure Assure Houston, United States

    **Total Home Solutions**: · Total Home Solutions is a fast-growing woman and minority owned business that provides marketing and sales solutions for fortune 500 companies and has divisions in water filtration, water delivery services and housekeeping services Centrally located in ...

  • The Enrichery

    Office Manager

    3 weeks ago

    The Enrichery Houston, United States

    **About us** · At The Enrichery, we help future generations develop the skills they need for success. The Enrichery is a place where students can be inspired to improve, not just academically, but personally, too. We teach kids lifelong skills for success and empower them to live ...

  • Mila's Cosmetics

    Office Manager

    1 week ago

    Mila's Cosmetics Houston, United States

    Call to apply: · Job Summary: · **Responsibilities**: · - Manage office supplies inventory and place orders as necessary · - Coordinate and schedule appointments and meetings · - Oversee payroll processing and maintain accurate records · - Handle incoming calls and correspondenc ...

  • Midtown Dentistry

    Office Manager

    1 week ago

    Midtown Dentistry Houston, United States

    **Office Manager**: · - your sleeves", hands on leader of the practice. The Office Manager is the first point of contact for the Lead Dentist and the Management office. Human Resource responsibilities include staff supervision and performance management. · **Primary Job Responsib ...

  • Clutch City Insurance

    Office Manager

    2 weeks ago

    Clutch City Insurance Houston, United States

    Responsibilities: · - Perform various administrative and clerical tasks to support the smooth operation of the office. · - Order supplies and maintaining reports on inventory. · - Provide excellent customer service to clients and visitors. · - Running errands and deliveries. · - ...

  • Texas Endocrinology Group

    Office Manager

    3 weeks ago

    Texas Endocrinology Group Houston, United States

    **Responsibilities**: · - Oversees the day-to-day operations of the office, including scheduling and managing staff. · - Oversees optimal patient care and clinic flow. · - Handles patient complaints and resolve issues in a timely and professional manner. · - Manages office suppli ...

  • Imperial Dade

    Office Manager

    1 week ago

    Imperial Dade Houston, United States

    Overview: · Imperial Dade, a leading North American distributor, has an Office Manager role available in Houston Join a strong and continuously evolving group, helping to continue to grow our business. If you're eager for your next opportunity, Imperial Dade is a great place to t ...

  • MD Anderson Cancer Center

    Office Manager

    2 weeks ago

    MD Anderson Cancer Center Houston, United States

    The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainee ...

  • Patrick Thach - State Farm Agent

    Office Manager

    3 weeks ago

    Patrick Thach - State Farm Agent Houston, United States

    **Benefits**: · - Bonus based on performance · - Training & development · **ROLE DESCRIPTION**: · As Office Manager - State Farm Agent Team Member with Patrick Thach - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing ...

  • SCI Shared Resources, LLC

    Office Manager

    3 weeks ago

    SCI Shared Resources, LLC Houston, United States

    Our associates celebrate lives. We celebrate our associates. · Consider the possibilities of joining a Great Place to Work · Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and product ...

  • DANIEL SALINAS - State Farm Agent

    Office Manager

    3 weeks ago

    DANIEL SALINAS - State Farm Agent Houston, United States

    **ROLE DESCRIPTION**: · As a member of Daniel Salinas-State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a ...