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    zendesk customer service - New York, United States - Stock Executive Search

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    Permanent
    Description
    zendesk customer service coordinator
    We are currently seeking Someone who has experience with Zendesk customer serivce person to join our team.

    As a Zendesk custmer you will be responsible for overseeing and managing some aspects of the Zendesk platform, ensuring the highest level of customer support and satisfaction.


    Responsibilities:
    Manage and optimize our Zendesk platform to ensure efficient ticket management and resolution
    Train and onboard new support agents on Zendesk best practices and workflows
    Monitor and analyze customer support metrics to identify areas for improvement
    Implement and maintain automated workflows and macros to streamline support processes
    Collaborate with cross-functional teams to identify and address customer pain points
    Stay up-to-date with Zendesk updates and new features to maximize platform capabilities

    Requirements:
    Strong knowledge of Zendesk platform and its features
    Excellent problem-solving and communication skills
    Ability to manage multiple tasks and priorities in a fast-paced environment
    Experience with training and onboarding support agents

    We offer competitive compensation and benefits package, along with opportunities for growth and development. If you have the skills and experience we are looking for, we would love to hear from you
    To apply, please send your resume and cover letter
    We thank all applicants for their interest, but only those selected for an interview will be contacted."

    PLEASE INCLUDE DESIRED SALARY- FIVE DAYS IN THE CITY IN OFFICE- NOT REMOTE

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