Customer Service Representative - Newark, United States - Cloudscale365

Description

• Offer administrative and clerical support to customers and the sales team.
• Uphold a high standard of professionalism and positively represent the organization.
• Keep track of deadlines and raise any deviations from the set timelines.
• Exhibit clear communication skills, both verbally and in writing.
• Direct any customer issues to the relevant team for prompt resolution.
• Demonstrate proficiency with digital tools for effective logging of customerreported problems.
• Ensure accurate record maintenance and secure necessary approvals from customers and management.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Proven sales and customer support experience or experience as a client service representative Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of situations
• Strong knowledge of computer systems and software
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Highly focused attention to detail
• Ability to work well with others, in a collaborative, consensusoriented workplace
• Experience in managing customer accounts and providing customer support
• Ability to work independently
• Strong problem solving skills
• Must be effective with time management
• Must have excellent work habits
• Serviceoriented
• Patient and Empathetic
• Strong initiative and resourcefulness
• High school diploma or equivalent

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Day shift

• Monday to Friday

• Inperson
• Office

• Newark, DE required)

• Newark, DE 19713: Relocate before starting work (preferred)