Jobs
>
Exton

    Desktop Support Engineer - Exton, United States - Hexaware Technologies

    Hexaware Technologies
    Hexaware Technologies Exton, United States

    1 week ago

    Default job background
    Technology / Internet
    Description

    Position: Desktop Support

    Location: Exton, PA

    Hiring: Fulltime with Hexaware Technologies

    Office Address:300 Eagleview Blvd, Exton, PA 19341

    JOB DESCRIPTION – DESKTOP SUPPORT ENGINEER

    The Desktop Support Engineer role is to provide a point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.

    Install, upgrade, support and troubleshoot Windows 7, Windows 10, OSX and Microsoft Office and any other authorized desktop applications

    Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

    Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

    Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

    Customize desktop hardware to meet user specifications and site standards

    Performs work in compliance within specified warranty requirements

    Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

    Safely package equipment for branches and arrange for the transport of the equipment

    Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

    When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member

    Develop trends by monitoring and analyzing incoming calls, problems and support requests

    Operational:

    Dealing with hardware and application support queries and issues reported to the Help Desk and escalated to the Desktop Support Technician

    Provide user data and application recovery

    Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

    Use tools and methodologies to load, copy and customize operating system configurations for deployment

    Familiarize end users on basic software, hardware and peripheral device operation

    Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Team

    Works with vendor support contacts to resolve technical issues within the desktop environment

    Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines

    Arranges for and/or prepares equipment for shipping/receiving

    Maintains I.T. records and tracking for area of responsibility

    Ensures that supported customer accurately completes the approved work request with the date and time of submission

    Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

    Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas

    Maintain adequate knowledge of operating systems and application software used to provide a high level of support

    Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

    Customer Focus

    Ensure that there is sufficient support to clients and provide friendly customer service.

    EXPERIENCE/KNOWLEDGE & SKILLS:

    Excellent technical knowledge of pcs and desktop hardware.

    Working technical knowledge of current protocols, operating systems and standards.

    Ability to operate tools, components and peripheral accessories.

    Microsoft Desktop Support Technician an advantage

    Imaging tools such as Norton Ghost, Windows Deployment Service,etc

    Windows 7, Windows 10, Apple OSX, IOS and Android OS

    Microsoft Office 2007 – 2016 support

    Networking, TCP/IP experience

    Working knowledge of SMS, Active Directory, Exchange 2007/2010 and remote control tools

    Remote Network connections and troubleshooting such as Citrix or VPN software.

    Basic Avaya VOIP phones troubleshooting

    Professional image and grooming

    Self-confidence and interpersonal skills

    Analytical and problem solving skills

    Good communication (both verbal and written) skills

    Planning and organizing skills

    Good administration management skills

    Strong listening skills

    Able to operate effectively in a team environment with both technical and non-technical team members

    Able to operate with minimal supervision

    Able to manage time effectively, set priorities appropriately, schedule calls

    Able to maintain professional demeanor under stress

    Able to operate within customer standard operating procedures

  • Hexaware Technologies

    Desktop Support Engineer

    1 day ago

    Hexaware Technologies Exton, United States

    What Working at Hexaware offers: · Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and em ...

  • INTERNET PIPELINE

    Senior Support Engineer

    1 week ago

    INTERNET PIPELINE Exton, United States

    Senior Support Engineer - IFS - SENIO017242 & SENIO016018 · DESCRIPTION/RESPONSIBILITIES: At iPipeline, you'll play a major role in helping us to provide best-in-class, transformative solutions. We're passionate, creative, and innovative, and together as a team, we continue to a ...

  • Hexaware Technologies

    Desktop Support Engineer

    2 weeks ago

    Hexaware Technologies Exton, United States

    Position: Desktop Support · Location: Exton, PA · Hiring: Fulltime with Hexaware Technologies · Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. · Office Address:300 Eagleview Blvd, Exton, PA 19341 · JOB DES ...

  • The Denzel Group

    IT Support Engineer

    3 hours ago

    The Denzel Group Chester Springs, United States

    The Denzel Group, an award-winning search firm, is partnered with a leading local VoIP solutions company in the Chester Springs, PA area. The role specifications enclosed: · Key Responsibilities: · Provide timely and effective technical support to employees, addressing hardware a ...

  • The Denzel Group

    IT Support Engineer

    7 hours ago

    The Denzel Group Chester Springs, United States

    The Denzel Group, an award-winning search firm, is partnered with a leading local VoIP solutions company in the Chester Springs, PA area. The role specifications enclosed: · Key Responsibilities: · Provide timely and effective technical support to employees, addressing hardware a ...

  • Radiant Ventures

    Support Engineer Partnersupport

    1 week ago

    Radiant Ventures Oval, United States

    About the Company · CAS Software AG - Top Employer, Innovator, market leader for CRM/xRM and expert for CPQ solutions. · As a leading provider of CRM/xRM software and specialist for configurator solutions, we design innovative solutions for a better future based on our company p ...

  • Thinc Forward

    IT Support Engineer

    3 days ago

    Thinc Forward West Chester, United States Full time

    We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications an ...

  • Thinc Forward

    IT Support Engineer

    1 week ago

    Thinc Forward West Chester, United States

    Job Description · Job DescriptionWe are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our ...

  • KOMAN Government Solutions, LLC

    Project Manager

    2 days ago

    KOMAN Government Solutions, LLC Exton, United States

    KOMAN Government Solutions, LLC (KGS), a wholly-owned 8(a) subsidiary of the Natives of Kodiak (NOK), provides high-quality remediation, consulting, engineering, waste management, munition and construction services. KGS is characterized by our financial stability, positive and pr ...

  • Bowman Consulting Group, Ltd.

    Transportation Assistant Project Manager

    4 days ago

    Bowman Consulting Group, Ltd. Exton, United States

    Short Description: · Bowman has an opportunity for a Transportation Assistant Project Manager to join our team in Exton, PA. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job ...

  • Avanceon LLC

    Part-time Core Team Member

    2 days ago

    Avanceon LLC Exton, United States Part time

    **Responsibilities** · - Independently provides support to the staff and management team. · - Lead and support the organization of all company meetings and events; follow through to a successful conclusion. · - Provide support to traveling employees through third-party coordinato ...

  • Arkema

    Chemist Job

    1 week ago

    Arkema Exton, United States

    The Chemist should have the: · - Basic lab experience to be able to work safely in a lab environment. · - Experience with basic scientific methods for data acquisition, recording, and reporting. · - Ability to execute laboratory analytical techniques with training (DSC, TGA, DMA, ...

  • Suburban Propane

    Safety Services Manager

    2 days ago

    Suburban Propane Exton, United States

    Overview: We are currently looking for a Safety Services Manager to provide technical/safety oversight and ensure compliance of all applicable regulations as well as company safety policies and procedures. As a **Safety Services Manager**, you will be responsible for providing te ...

  • ARIAD

    Tbs Accounting Co-op

    1 week ago

    ARIAD Exton, United States

    Takeda Business Solutions (TBS) is an award-winning organization within Global Finance, **committed to creating an exceptional experience where our stakeholders feel supported and confident in our solutions.** · A key business partner for Takeda, we harness the power of data and ...

  • Bentley Systems

    Sales Assistant

    2 days ago

    Bentley Systems Exton, United States

    **Sales Assistant** · **Location**:USA. (Home Based) · **Position Summary**: · As part of the Sales Integration & Advisory and reporting to the Senior Manager, Sales Integration & Advisory, the Sales Assistant plays a crucial role in driving a consistent data culture in account a ...

  • Cox Automotive

    Product Owner Ii

    20 hours ago

    Cox Automotive Exton, United States

    The **Product Owner II **will be responsible for developing and executing a comprehensive approach to deliver one or more products, capabilities, services, or enhancements in accordance with the product roadmap. Works with Product Managers, Business Leaders, and a cross-functiona ...

  • Cox Automotive

    Product Owner Ii

    4 days ago

    Cox Automotive Exton, United States

    The **Product Owner II **will be responsible for developing and executing a comprehensive approach to deliver one or more products, capabilities, services, or enhancements in accordance with the product roadmap. Works with Product Managers, Business Leaders, and a cross-functiona ...

  • Diverse Lynx

    Deskside Support Engineer

    3 days ago

    Diverse Lynx Malvern, United States

    Deskside Support Engineer · Malvern, PA (Onsite Position) · Fulltime Position · Job Description: · Desktop Support · • L2/L3 desktop support · • Excellent analytical & troubleshooting skills · • Good knowledge in desktop operating systems and troubleshooting issues. · • ...

  • iSpace

    Middleware Support Engineer

    5 days ago

    iSpace Malvern, United States

    Middleware Support Engineer · Location - 100% Remote · Contract Duration - May December 31, 2024 with a strong possibility of an extension · Duties: Monitor a large application integration environment and high volume data movement across multiple IT systems, internal and ex ...

  • Apex Solutions

    IT system engineer for Microsoft solutions in customer support

    1 week ago

    Apex Solutions New Castle, United States

    About the Company · We are one of the leading providers nationwide for the planning, implementation, and support of IT infrastructures, managed services, and cloud solutions in New Castle. · What We Offer · Attractive, performance-based salary model · Permanent employment contrac ...