- Provide timely and effective technical support to employees, addressing hardware and software issues.
- Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals.
- Assist with onboarding/offboarding processes for employees, ensuring proper setup and decommissioning of IT resources.
- Respond to off-hours alerting for office related issues that would require intervention (power outages, temperature issues, etc)
- Install, configure, and maintain software applications and operating systems.
- Conduct regular hardware and software updates, patches, and maintenance tasks.
- Collaborate with vendors for equipment repairs and warranty claims.
- Troubleshoot network connectivity issues and assist with VPN configurations.
- Monitor and maintain security protocols, ensuring the integrity and confidentiality of company data.
- Create and update technical documentation, including FAQs and user guides.
- Provide training and support to employees on IT-related tools and processes.
- Manage inventory and assets.
- Work closely with other IT team members to address complex technical issues and projects.
- Collaborate with department heads to understand specific IT needs and requirements.
- Bachelor's degree in Information Technology, Computer Science or equivalent experience.
- Proven experience as an IT Support Engineer or in a similar role.
- Strong knowledge of Windows and Mac operating systems.
- Strong knowledge of Microsoft 365 applications and services.
- Experience working within an Active Directory environment.
- Proficiency in troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Familiarity with Cisco Meraki desirable.
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Information Technology Support Engineer
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Merge IT West Chester Township, United StatesOur enterprise-level client in West Chester, OH, has an immediate need an IT Support Engineer. Please see below for full details-- · Job Notes: · -6+ month contract / extendable and perm possible with good performance. · -Onsite in West Chester, Ohio. · -Drug & Background require ...
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The Denzel Group Chester Springs, United StatesThe Denzel Group, an award-winning search firm, is partnered with a leading local VoIP solutions company in the Chester Springs, PA area. The role specifications enclosed: · Key Responsibilities: · Provide timely and effective technical support to employees, addressing hardware a ...
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Thinc Forward West Chester, United StatesJob Description · Job DescriptionWe are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our ...
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Hexaware Technologies Exton, United StatesWhat Working at Hexaware offers: · Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and em ...
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Piasecki Aircraft Corp Coatesville, United StatesJob Description · Job DescriptionSalary: $70-90k · JOB TITLE: IT Support Technician · DEPARTMENT: Information Technology · REPORTING TO: Senior & IT Support Engineers · SUMMARY: · The IT Support Technician at Piasecki Aircraft Corporation assists in maintaining and supporting th ...
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IT Support Engineer - Chester Springs, United States - The Denzel Group
Description
The Denzel Group, an award-winning search firm, is partnered with a leading local VoIP solutions company in the Chester Springs, PA area. The role specifications enclosed:
Key Responsibilities:
Qualifications: