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- Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment.
- Analyzes error logs, determines root errors, translates into fishbone analysis.
- Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
- Creates service bulletins to disseminate technical information worldwide concerning serious tool-related issues.
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- Develops relevant action plans to specific technical issues.
- Develops 8D reports for customer communication, works with factory to close analysis.
- Works in conjunction with service manager to identify local team's skill-set, gaps, develops and executes training plans.
- Proactively provides feedback to the engineering and manufacturing departments concerning tool quality, reliability, and service ability issues.
- Proactively analyzes install base performance, identifies trends, tool quality issues, reliability, and service ability issues, communicates factual assessments to the factory, makes recommendations for improvements.
- Takes ownership of escalations, becomes the key point of contact and communicator to the customer and factory personnel until the problems are resolved, follows through with corrective actions to ensure quality closure of technical issues.
- Supports customer installations, upgrades, and training upon request.
- Works with engineering and team on new system developments.
- Demonstrates continuous self-development to gain a high level of system(s) technical knowledge.
- Responsible for direct service work of all US Customers as part of your normal duties.
- Interacting with customers and field service engineers who speak different languages.
- Must be willing to travel 50%, including both domestic and international travel
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Technical Support Engineer - Wilmington, United States - Onto Innovation
Description
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.
Job Summary & Responsibilities
Challenges:
Education: Requires a Bachelors degree in electrical, electronic, or mechanical engineering, optical engineering, physics, or a related field and a minimum of 5 years of experience maintaining, installing, and/or repairing lithography tools (steppers, scanners) or comparable high-technology equipment or an equivalent combination of education and experience. A BS degree is preferred
Qualifications
Education: Requires a Bachelors degree in electrical, electronic, or mechanical engineering, optical engineering, physics, or a related field and a minimum of 5 years of experience maintaining, installing, and/or repairing lithography tools (steppers, scanners) or comparable high-technology equipment or an equivalent combination of education and experience. A BS degree is preferred
Skills & Knowledge: This level of position works on problems of diverse scope, requiring the incumbent to draw on industry experience and to exercise independent judgment and discretion to arrive at a solution.
Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Ownership Program (ESOP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.
Onto Innovation Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.
Benefits
Onto Innovation believes that our employees are our most important assets., For this reason, we offer a comprehensive benefits and rewards programs to help protect your welfare and financial security., Physical HealthOnto Innovation provides comprehensive health benefits to support you and your family while also promoting wellness., Financial HealthOnto Innovation makes it easy to save for retirement and provide a level of financial security as you and your family look to the future. We offer retirement savings and employee stock purchase to help you ensure your financial security., Wellbeing HealthWe provide generous time-off benefits that acknowledge the family needs and lifestyle of our diverse workforce., Career GrowthAt Onto Innovation, we believe our success as a business is dependent upon the skills, knowledge, talents, energy, and dedication of our employees. We take pride in providing a work environment that encourages you to develop professionally. We offer a host of opportunities to help you learn, develop, and become Onto Innovation ambassadors and our best recruiters, Community ConnectionsOnto Innovation understands we all benefit from a healthy community. Whether through our Employee Giving Matching Program or site-specific programs for local communities, we encourage you to be an active participant in your home community.
