IT Support Engineer - Chester Springs, United States - The Denzel Group

The Denzel Group Chester Springs, United States

2 weeks ago

Description

The Denzel Group, an award-winning search firm, is partnered with a leading local VoIP solutions company in the Chester Springs, PA area

The role specifications enclosed:

Key Responsibilities:
Provide timely and effective technical support to employees, addressing hardware and software issues.

Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals.

Assist with onboarding/offboarding processes for employees, ensuring proper setup and decommissioning of IT resources.

Respond to off-hours alerting for office related issues that would require intervention (power outages, temperature issues, etc)

Install, configure, and maintain software applications and operating systems.

Conduct regular hardware and software updates, patches, and maintenance tasks.

Collaborate with vendors for equipment repairs and warranty claims.

Troubleshoot network connectivity issues and assist with VPN configurations.

Monitor and maintain security protocols, ensuring the integrity and confidentiality of company data.

Create and update technical documentation, including FAQs and user guides.

Provide training and support to employees on IT-related tools and processes.

Manage inventory and assets.

Work closely with other IT team members to address complex technical issues and projects.

Collaborate with department heads to understand specific IT needs and requirements.

Requirements

Bachelor's degree in Information Technology, Computer Science or equivalent experience.

Proven experience as an IT Support Engineer or in a similar role.

Strong knowledge of Windows and Mac operating systems.

Strong knowledge of Microsoft 365 applications and services.

Experience working within an Active Directory environment.

Proficiency in troubleshooting hardware, software, and network issues.

Excellent communication and interpersonal skills.

Ability to work independently and collaboratively in a fast-paced environment.

IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Familiarity with Cisco Meraki desirable.

To apply please send your application to

#IND1%26171% %%techhelp%%

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