Middleware Support Engineer - Malvern, United States - iSpace

iSpace Malvern, United States

3 weeks ago

Description

Middleware Support Engineer
Location - 100% Remote
Contract Duration - May December 31, 2024 with a strong possibility of an extension

Duties:

Monitor a large application integration environment and high volume data movement across multiple IT systems, internal and external to our client
Support for our client's connectivity solutions including our client's ESB, eMPI, HIE, B2BGateway and Denodo platforms
Perform incident and problem management, along with coordinating resolution of data movement disruptions
Focus on capacity analysis and planning for a sizable application server environment
Work on performance metering and tuning for application servers, database, monitors, and alerts
Perform risk identification and evaluation, managing and improving upon internal controls which mitigate risks
Work with development teams to identify enhancement opportunities and resolve code defects
Perform release verification to validate changes applied in production

Required Skills and Expertise:

Minimum of 4 years of IT experience or a Bachelor's degree in Computer Science or a related field
Strong written and verbal communication skills, along with, troubleshooting, problem solving skills, and customer service
Experience with Splunk Enterprise or similar log management tools
Experience with Informatica B2B Gateway a plus
Experience with Denodo a plus
Experience with JMS brokers and their functionalities, such as JMQ and ActiveMQ
Performance management experience with analyzing java runtime servers such as JBoss, Glassfish or Tomcat
Proficiency with SQL in Oracle and SQL Server, PL/SQL experience.
Demonstrated experience and familiarity with Linux/Unix/AIX and Windows operating systems in a large-size production environment
Experience with monitor/alerting automation
Possess a good understanding of processes around IT Service Management, familiarity with ITIL a plus
Experience working in AIX/Linux, shell capabilities (ksh, bash) a plus
Experience with continuous integration environments such as Jenkins or Hudson a plus

Required Soft Skills:

Strong analytical skills with the ability to identify root causes through probing, questioning, and data analysis
Experience with system performance management
Self-starter with desire to understand work and project objectives, not just execute
Strong customer service skills that help deliver quality results in a demanding environment; proactively communicate and respond promptly to teammate needs
Demonstrated strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem solving skills
Strong written, verbal, and interpersonal communications skills including ability to communicate information clearly and effectively
- Demonstrated ability to work well with cross-functional groups
- Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company
- pproachable and open
Demonstrated professionalism and courtesy in responding to phone calls and emails
Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals
Demonstrated ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames
Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions

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