- Processing and issuance of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies.
- Support the Agency Services phone team by providing superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
- Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
- Maintain established levels of productivity, service, and quality standards within a fast-paced operations team
- Works collaboratively with team members, and business partners to provide a quality experience for our agents
- Responsible for cross selling coverage to round out accounts
- Work overtime as needed
- Complete additional tasks and other projects/duties as assigned
- Responsible for providing back-up to the Team Specialist
- Act as a resource to the team
- Assist with departmental training as assigned by department supervisor
- Strong decision-making velocity in a fast-paced, high-volume environment
- Outstanding, effective, and service focused communication skills, both verbal and written
- Proficient in computer skills, multi-application navigation and multi-tasking
- Experience in a high-volume contact center with a strong focus on superior service is a plus
- Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
- Track record of success in managing competing demands, and problem solving while interacting with customers
- Property and Casualty insurance experience a plus
- Chubb's ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service
- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
-
Call Center Customer Service Representative
1 week ago
Georgia IT Inc. Whitehouse Station, United StatesCustomer Service Representative-Client Scheduling Team · **Location**: Whitehouse Station, NJ (Hybrid) · **Duration**: 6+ Months (CTH) · Work schedule-Hybrid role for WHS,NJ- In office-Monday Wednesday and Thursday/ WFH · Tuesday/Friday · Job Title: Client Scheduling Coordinator ...
-
Customer Service Representative
4 days ago
AnimERge - PetVet Raritan, United States**Customer Service Representative** · **Position Overview**: Supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing support to the hospital. · **Essential Functi ...
-
Service Representative
5 days ago
Bridgewater Chevrolet Bound Brook, United States**About us** · Bridgewater Chevrolet is a small business in AUTOMOTIVE in Bound Brook, NJ. We are professional, agile and professional. · Our work environment includes: · - Modern office setting · - Food provided · Overview: · Join our team as a Customer Service Representative wh ...
-
Customer Service Representative
2 weeks ago
SilverTech High Bridge, United StatesThe Präg Group, founded in 1904, is a privately owned energy service company headquartered in Kempten (Allgäu). We provide energy consulting services to our customers and offer a wide range of energy sources and services to meet their daily energy needs, including mobility, heat ...
-
Telephone Customer Service Representative
4 weeks ago
Horizon Group Pottersville, NY, United States Freelance**Who we are** We are a dynamic team of industry professionals who have left our previous companies and joined forces to take the personnel service to a new level By utilizing the latest technologies, we can act faster and more effectively than our competitors in the market This ...
-
Guest Service Representative
1 week ago
Marriott International, Inc Basking Ridge, United States**Additional Information** Overnight Shift, Front Desk Representative · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Basking Ridge, 595 Martinsville Road, Basking Ridge, New Jersey, United States VIEW ON MAP · **Schedule** Full-Tim ...
-
Client Services Representative
2 weeks ago
Business Management Firm Linden, United StatesWe were founded on the principles of passion, high performance, innovation, and development. Working with a multitude of different clients across the region, we have found that taking a personalized approach and cultivating the relationships between clients and their consumers ha ...
-
Member Service Representative
1 week ago
Access Credit Union Morris, United States Full time**Member Service Representative** · **Permanent Full-time, Morris** · **Starting salary - $19.00/hr** · **Why should you join our team?** · - At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerm ...
-
Customer Service Representative
1 week ago
AMERICAS INSURANCE BROKERS INC. Plainfield, United StatesAmerica's Insurance Brokers, Inc. is a family owned and operated business located in downtown Plainfield. We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and reso ...
-
Customer Service Representative
1 week ago
Astrodyne TDI Hackettstown, United StatesAt Astrodyne TDI, we're more than just a global leader in innovative power solutions; we're a team dedicated to making a real difference. We're currently on the lookout for a Customer Service Representative who is ready to elevate our customer experience to new heights. If you're ...
-
Customer Service Representative
1 week ago
Airgas Plumsteadville, United StatesR Customer Service Representative (Open Date: 05/14/2024) · **Location**: · Plumsteadville, PA (SGHCLS) - Healthcare - TGM - Therapeutics · How will you CONTRIBUTE and GROW? · Customer Service Representative- Answer incoming phone calls - primary customer contact for all inquirie ...
-
Customer Service Representative
1 week ago
7c Agency Inc. Jamesburg, United StatesWe are on the lookout for passionate individuals looking to excel in Customer Service to join our Entry Level · - Customer Service Representative team. If you possess a natural talent for unraveling challenges, have excellent communication skills, and a heartfelt commitment to as ...
-
Customer Service Representative
2 weeks ago
The Men With Tools South Amboy, United StatesThe Men With Tools, a construction company based in New Jersey & New York, is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring our customers have a positive experience throughout their home ...
-
Customer Service Representative
1 week ago
Lehigh Services Corporation Union, United States**Job Overview**: · We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfa ...
-
Customer Service Representative
4 days ago
Circle K Plainfield, United StatesStore : 11900 State Route 59, Plainfield, Illinois 60585 · **Availability - Shift/Days**: Flexible Availability · **Customer Service Representative** · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced ...
-
Customer Service Representative
1 week ago
Solid Products Marketing and Promotions Ottsville, United States**Customer Service Representative - Full-time** · Solid Products, a division of Wehrung's Family of Businesses, is more than a marketing and promotion company, we're a team of individuals that are dedicated to assisting your business in achieving all its promotional and growth ob ...
-
Customer Service Representative
2 weeks ago
Made Acquisitions Inc New Brunswick, United States**Benefits**: · - Bonus based on performance · - Competitive salary · - Opportunity for advancement · - Training & development · **Perks** · - Competitive Compensation · - Team Environment · - Career Growth Opportunities · **Position Details** · **Roles** · - Conducting events-ba ...
-
Customer Service Representative
2 weeks ago
Joshua Tree Experts Stockertown, United StatesReports to Department Supervisor · The Customer Service Representative will interact with Joshua Tree Experts clients by addressing inquiries and resolving complaints. · - Supervisory Responsibilities:_ · - None · - Duties and Responsibilities:_ · - Maintain client accounts and r ...
-
Customer Service Representative
1 week ago
Made Acquisitions Inc New Brunswick, United States**Benefits**: · - Bonus based on performance · - Company parties · - Competitive salary · - Opportunity for advancement · - Training & development · **_(CSR) Customer Service Representative_** · **BENEFITS** · - Competitive Compensation · - Team Environment · - Career Growth Oppo ...
-
Customer Service Representative
1 week ago
Preferred Risk Agency Florham Park, United StatesInsurance Agency in Florham Park, NJ looking for a (Bilingual) Spanish speaking Customer Service Representative. · At least 3 years of experience. · Needs basic computer skills including Microsoft Word, Excel and Outlook. · Commercial Insurance Transportation experience a plus. · ...
Agency Service Customer Service Representative - Whitehouse Station, United States - Chubb
Description
Job DescriptionWhen you grow, Chubb grows. If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines. We're looking for Customer Service Professionals in our Whitehouse Station, NJ, and Phoenix, AZ offices. This role is for people who want to provide our agency partners the best-in-class service experience they want and deserve
You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let's talk
Job Responsibilities:
Qualifications & Skills:
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.