- Provide technical support to customers on security devices and Cloud deployments.
- Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture.
- Recommend corrective actions based on gathered data and its analysis.
- Run real-time phone or remote access sessions with customers.
- Apply networking knowledge with a focus on L2, L3, L4, and L7.
- Debug and troubleshoot networking issues related to device misconfigurations, network connectivity, and L3 routing.
- Utilize engineering background to recreate customer issues in the lab and work with the engineering team to debug issues and verify workarounds/fixes.
- Network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, Content based routing, or URL modification
- OSI model
- Operating systems: Windows, Unix or Linux
- Internet security: firewall, IPSs, or Mail Security Gateways.
- Having any of industry certificates (FCNSA, CCNA, CCIE)
- Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
- Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
- Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
- Proficient spoken and written English
- Positive, communicative and customer oriented attitude.
- Working Hours: Monday to Friday, 7:00 AM - 5:00 PM (with occasional on-call duties on weekends)
- Compensation: Competitive salary with overtime compensation
- Ability to work occasional weekends and participate in on-call rotations.
- Experience with rostered working hours and compensation for overtime work.
- Ability to work in a hybrid work environment (onsite and remote as required).
-
IT Support Engineer
5 days ago
Ceribell │ Point-of-Care EEG Sunnyvale, United StatesAbout Ceribell · Ceribell produces the world's first brain monitor for point-of-care seizure triage and treatment. Our groundbreaking technology enables healthcare providers to test for a suspected seizure and then deliver treatments within minutes. · We are a rapidly growing v ...
-
Support Engineer
5 days ago
Elastic Mountain View, United StatesElastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in rea ...
-
Technical Support Engineer
2 days ago
Fortinet Sunnyvale, United StatesTechnical Support Engineer · "Job Details" · Sunnyvale, CA, United States · and · 2 · more · Job Identification · 15541 · Job Category · Technical Support · Locations · Sunnyvale, CA, United States · Posting Date · 02/20/2024, 07:15 PM · Degree Level · Bachelor's Degree · J ...
-
Customer Support Engineer
5 days ago
Kratos Defense Sunnyvale, United States**Customer Support Engineer** · + **Job Tracking ID**: RTL:21-095 · + **Job Location**: Sunnyvale, CA · + **Job Level**: Mid Career · + **Level of Education**: 2 year degree · + **Job Type**: Full-Time/Regular · + **Date Updated**: 01/25/2022 · + **Years of Experience**: 3 ...
-
Application Support Engineer
5 days ago
Dive Into Python Sunnyvale, United StatesLocation: Sunnyvale, CA / Austin, TX (Onsite, Hybrid Mode) · Responsibilities · Proactively monitors data quality and system health · Works with Engineering team to design new monitors and/or implements new monitors when possible · Works with dashboard designer to build reportin ...
-
Technical Support Engineer
14 hours ago
Fortinet Sunnyvale, United StatesFortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team. · Job Responsibilities · Provide direct technical web and telephone support to Fortinet customers including: · Support and troubleshooting on the wireless and switc ...
-
IT Desktop Support Engineer
5 days ago
People, Data & Solutions Sunnyvale, United StatesCompensation: Market Rate Job Summary · An IT Desktop Engineer is responsible for providing technical support to end-users within an organization. This role involves diagnosing and resolving hardware and software issues, configuring, and maintaining desktop and laptop systems, a ...
-
Technical Support Engineer
5 days ago
Ipro Networks Pte. Ltd. Sunnyvale, United StatesWe are seeking a dynamic Technical Support Engineer to join our team · Location -Sunnyvale , CA (Hybrid) · Contract - 4 months (Likely of extension ) · Pay rate - $50/hr Primary · Bilingual - Fluent in Mandarin and English · Responsibilities: · Manage merchant go-live, and po ...
-
Technical Support Engineer
5 days ago
Intellipro Group Sunnyvale, United StatesJob Description · Job Description We are seeking a dynamic Technical Support Engineer to join our team · Location -Sunnyvale , CA (Hybrid) · Contract - 4 months (Likely of extension ) · Pay rate - $50/hr Primary · Bilingual - Fluent in Mandarin and English · Responsibilities: ...
-
Technical Support Engineer
5 days ago
DuPont Sunnyvale, United StatesAt DuPont, we are working on things that matter; whether its providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. · ...
-
Production Support Engineer
1 week ago
Resource Informatics Group Sunnyvale, United StatesJob Description · Job Description · Role · : · ProductionSupport Engineer · Location · : · Sunnyvale, CA & Austin,TX · Duration · : · 06 Months Plus · Visa · : · USC & GC only (As per EC requirement) · EndClient · : · Confidential tillresume selection · Rate · : · $ ...
-
Technical Support Engineer
1 week ago
Fortinet Sunnyvale, United StatesIn this very technical, and highly visible role, you will be the primary technical contact delivering technical support for premium customers for the chassis-based, ultra high-end FortiGate solutions. · Responsibilities: · Collection, analysis and change recommendations of conf ...
-
Technical Support Engineer
5 days ago
IntelliPro Group Inc. Sunnyvale, United StatesJob Description · Job DescriptionWe are seeking a dynamic Technical Support Engineer to join our team · Title- Technical Support Engineer · Location -Sunnyvale , CA (Hybrid) · Contract - 4 months (Likely of extension ) · Pay rate - $50 - $55/hr · Bilingual - Fluent in Mandarin ...
-
Technical Support Engineer
1 week ago
Fortinet Sunnyvale, United StatesJob Description · In this very technical, and highly visible role, you will be the primary technical contact delivering technical support for premium customers for the chassis-based, ultra high-end FortiGate solutions. · Responsibilities: Collection, analysis and change recomme ...
-
Production Support Engineer
4 days ago
Resource Informatics Group Inc Sunnyvale, United StatesJob Description · Job DescriptionRole : ProductionSupport Engineer · Location : Sunnyvale, CA & Austin,TX · Duration : 06 Months Plus · Visa : USC & GC only (As per EC requirement) · EndClient : Confidential tillresume selection · Rate : $52 on CTC. · Key Responsibilities: · Mus ...
-
Technical Support Engineer
2 days ago
IntelliPro Group Inc. Sunnyvale, United StatesJob Description · Job DescriptionJob Title: Technical Support Engineer · Position Type: Contract, 1 year · Location: Sunnyvale, California, USA (Onsite, Hybrid) · Salary Range / Rate (Currency): $45 to $55/Hr. W2 · Job ID#: 134281 · Job Summary (Responsibilities and Requirements) ...
-
IT Support Engineer
1 week ago
Netskope Santa Clara, United StatesAbout Netskope · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started N ...
-
IT Support Engineer
2 weeks ago
AppLab Systems Inc Santa Clara, United StatesTitle : IT Support Engineer · Location : Santa Clara ,CA onsite · Updated JD · What You Will Be Doing · Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed. · IT Inventory: Responsible f ...
-
Systems Support Engineer
6 days ago
Groq Mountain View, United StatesAt Groq. We believe in an AI economy powered by human agency. We envision a world where AI is accessible to all, a world that demands processing power that is better, faster, and more affordable than is available today. AI applications are currently constrained by the limitations ...
-
Developer Support Engineer
6 days ago
Inworld AI Mountain View, United Statesview open roles · Why Join Inworld · Inworld is the best-funded startup in AI and gaming with a $500 million valuation and backing from top tier investors like Intel, Microsoft, Lightspeed, Bitkraft, Founders Fund, Kleiner Perkins, and more. Inworld was recognized by CB Insights ...
Senior Technical Support Engineer - Sunnyvale, United States - Fortinet
Description
Position overview and Job Responsibilities:
Demonstrate knowledge and/or experience in each of the following:
Desired:
Working Hours and Compensation:
Requirement:
Education:
Bachelor's or Master's Degree in Engineering.
The US base salary range for this full-time position is $80,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.
#LI-KL1
#GD