Jobs
>
Sunnyvale

    Technical Support Engineer - Sunnyvale, United States - Fortinet

    Fortinet
    Fortinet Sunnyvale, United States

    1 week ago

    Default job background
    Description

    In this very technical, and highly visible role, you will be the primary technical contact delivering technical support for premium customers for the chassis-based, ultra high-end FortiGate solutions.

    Responsibilities:

    • Collection, analysis and change recommendations of configuration information
    • Collection and analysis of customer network information
    • Collection and analysis of packet trace information
    • Recommend actions based on analysis
    • Installation and configuration assistance
    • Reproduction of customer environments on lab equipment
    • Follow up technical cases and manage the right expectation until the closure of the cases
    • Conduct status conference calls with customers to report status of open issues and projects.
    • Work closely and provide direct technical email and phone support to our customers in the America's Region (Canada, US)
    • Work with customers via phone, remote meeting sessions, ticket system, taking over night calls/escalations (scheduled)
    • Taking On-call P1/System down issues for the weekend (scheduled)

    Required Skills

    • Minimum 1-2 years of relevant professional experience preferably in the network industry
    • Must possess strong network security and routing experience.
    • Exceptional customer service orientation and strong communication skills.
    • Unix / Gnu-Linux (administrative level)
    • Windows (administrative level), Windows Server
    • FortiGate FortiOS(NSE certifications additional plus)
    • Various Routers / Switches (Cisco CatOs, Cisco IOS, JunOS, PanOS, etc.)
    • Vulnerability scanners (nessus, FireSIGHT, Qualys, etc)
    • Cloud Applications (AWS, Box, Google Apps, Office 365, Okta, Salesforce, etc)
    • Practical Hands-on knowledge of protocols and applications and ability to debug
      • ISO Layers 1-7
      • RPC, TCP, UDP, SMTP, SNMP, WMI, RDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, IPS, ISA, NFS, SAN, NAS, etc.
    • Prefer candidates with CCNA, CCNP, CCIE, JNCIP/S equivalent.
    • Also prefer candidates with scripting experience for Java Scripts (to see how to debug), exp, sh, python, XML, html

    Educational Requirements

    • Bachelor's degree and/or relevant experience

    Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

    Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $80,000 - $110,000 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

    All roles are eligible to participate in the Fortinet equity program, and this position is also eligible for commissions based on the terms of the Sales Compensation Plan.

    Why Join Us:

    We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

    #GD

    #LI-MG1

  • Elastic

    Support Engineer

    3 weeks ago

    Elastic Mountain View, United States

    Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in rea ...

  • Axient

    Engineering Directorate Support

    5 days ago

    Axient Mountain View, United States

    Overview · Axient seeks undergraduate, graduate and PhD students for support to spaceflight engineering efforts at NASA Ames Research Center. The NASA Ames Engineering Directorate requires support to various projects and missions with mechanical, electrical and systems engineeri ...

  • Diverse Lynx

    Production Support Engineer

    1 week ago

    Diverse Lynx Sunnyvale, United States

    Job Title: Production Support Engineer. · Location: 1st pref: Sunnyvale, CA. 2nd Pref: Austin, TX. (Day one onsite) · Position: Fulltime · Key Skill - Basics Java with Splunk monitoring exp. · Responsible for providing Java applications Services. Required to provide technical ...

  • People, Data & Solutions

    IT Desktop Support Engineer

    2 weeks ago

    People, Data & Solutions Sunnyvale, United States

    Compensation: Market Rate · Job Summary · An IT Desktop Engineer is responsible for providing technical support to end-users within an organization. This role involves diagnosing and resolving hardware and software issues, configuring, and maintaining desktop and laptop systems, ...

  • Resource Informatics Group Inc

    Production Support Engineer

    3 weeks ago

    Resource Informatics Group Inc Sunnyvale, United States

    Job Description · Job DescriptionRole : ProductionSupport Engineer · Location : Sunnyvale, CA & Austin,TX · Duration : 06 Months Plus · Visa : USC & GC only (As per EC requirement) · EndClient : Confidential tillresume selection · Rate : $52 on CTC. · Key Responsibilities: · Mus ...

  • IntelliPro Group Inc.

    Technical Support Engineer

    3 weeks ago

    IntelliPro Group Inc. Sunnyvale, United States

    Job Description · Job DescriptionJob Title: Technical Support Engineer · Position Type: Contract, 1 year · Location: Sunnyvale, California, USA (Onsite, Hybrid) · Salary Range / Rate (Currency): $45 to $55/Hr. W2 · Job ID#: 134281 · Job Summary (Responsibilities and Requirements) ...

  • People, Data & Solutions

    IT Desktop Support Engineer

    1 day ago

    People, Data & Solutions Sunnyvale, United States

    Compensation: Market Rate Job Summary · An IT Desktop Engineer is responsible for providing technical support to end-users within an organization. This role involves diagnosing and resolving hardware and software issues, configuring, and maintaining desktop and laptop systems, a ...

  • Russell Tobin

    Technical Support Engineer

    2 weeks ago

    Russell Tobin Santa Clara, United States

    Job Title: Technical Support Engineer - Automation · Location: Santa Clara, CA · Duration: 12 Months Contract · Pay Range: $37/hr-$45/hr on W2 (DOE) · Note: This position requires an onsite presence weekly on Wednesday and Thursday. · What you will do in this role: · Technical Su ...

  • Groq

    Systems Support Engineer

    2 days ago

    Groq Mountain View, United States

    At Groq. We believe in an AI economy powered by human agency. We envision a world where AI is accessible to all, a world that demands processing power that is better, faster, and more affordable than is available today. AI applications are currently constrained by the limitations ...

  • Tranzeal Incorporated

    Application Support Engineer

    2 weeks ago

    Tranzeal Incorporated Santa Clara, United States

    Job Title: Technical Support Engineer - Automation · Location: Santa Clara, CA · Note: This position requires onsite presence weekly on Wednesday and Thursday. · Duties: · Technical Support Engineers are responsible for managing and resolving the most challenging issues for the p ...

  • Groq

    Systems Support Engineer

    1 week ago

    Groq Mountain View, United States

    At Groq. We believe in an AI economy powered by human agency. We envision a world where AI is accessible to all, a world that demands processing power that is better, faster, and more affordable than is available today. AI applications are currently constrained by the limitations ...

  • Dexian

    Technical Support Engineer

    4 days ago

    Dexian Santa Clara, United States

    Job Title: Tech Support Frontend · Location: Santa Clara, CA onsite 2-3 days of the week(Wednesday and Thursday)) · Duration: 12+ Months Contract · Pay rate between $35 to $43/hr · Job Description: · Technical Support Engineers are responsible for managing and resolving the mos ...

  • Dexian

    Technical Support Engineer

    2 weeks ago

    Dexian Santa Clara, United States

    Job Title: Tech Support Frontend · Location: Santa Clara, CA onsite 2-3 days of the week(Wednesday and Thursday)) · Duration: 12+ Months Contract · Pay rate between $35 to $43/hr · Job Description: · Technical Support Engineers are responsible for managing and resolving the mos ...

  • eTeam Inc

    Tech Support Engineer

    4 days ago

    eTeam Inc Santa Clara, United States

    Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? · Within 30 days of employment, become adept at using Client tools and services to support the Datacenter and labs environments. You will engage in workloads by lear ...

  • Intuitive

    Digital Product Support Engineer

    5 days ago

    Intuitive Sunnyvale, United States

    Company Description · At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. · As a pioneer and market leade ...

  • Mycronic USA

    Dispensing Support Applications Engineer

    3 weeks ago

    Mycronic USA Sunnyvale, United States

    Job Description · Job DescriptionJob Summary · The Dispensing Support Applications Engineer is the customer-facing engineer for demos, system buyoffs, system/process development and troubleshooting. Customer interactions include pre-sales support, machine demonstration and buyoff ...

  • AppLab Systems Inc

    Java Production Support Engineer

    3 weeks ago

    AppLab Systems Inc Sunnyvale, United States

    Job title : Java Production Support Engineer · Location: Sunnyvale, CA · Job Description:Production support experience using Java Application. · Proficient in Splunk technologies and related frameworks. · Proficient in Oracle and No SQL databases. · Knowledge on AWS services · K ...

  • Fortinet

    Senior Technical Support Engineer

    4 days ago

    Fortinet Sunnyvale, United States

    Position overview and Job Responsibilities: · Provide technical support to customers on security devices and Cloud deployments. · Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture. · Recommend corrective ...

  • Apple

    Enterprise Technical Support Engineer

    1 week ago

    Apple Sunnyvale, United States

    Summary · Posted: May 14, 2024 · Role Number: · Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could a ...

  • Apple

    Enterprise Technical Support Engineer

    1 week ago

    Apple Sunnyvale, United States

    Enterprise Technical Support Engineer · Sunnyvale,California,United States · Support and Service · Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication t ...