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    IT Desktop Support Engineer - Sunnyvale, United States - People, Data & Solutions

    People, Data & Solutions
    People, Data & Solutions Sunnyvale, United States

    2 weeks ago

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    Description

    Compensation: Market Rate Job Summary
    An IT Desktop Engineer is responsible for providing technical support to end-users within an organization. This role involves diagnosing and resolving hardware and software issues, configuring, and maintaining desktop and laptop systems, and ensuring a smooth and efficient computing environment for employees.
    Duties/Responsibilities

    • Desktop Support: Provide technical assistance to end-users via phone, email, in-person, or remote desktop tools to diagnose and resolve hardware and software issues including its peripherals devices.
    • Hardware Maintenance: Install, configure, and maintain desktop, laptop and 'Thin client' hardware components, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary.
    • Software Support: Install, configure, and troubleshoot software applications, operating systems, 'Thin client' software, and security updates. Assist with software licensing and compliance.
    • User Account Management: Create, modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication.
    • Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections.
    • Security: Ensure that security protocols and antivirus software are up to date. Educate users on security best practices and assist in virus/malware removal
    • Documentation: Maintain accurate records of support requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles.
    • Hardware and Software Procurement: Assist in the selection and procurement of IT equipment and software licenses. Manage inventory and asset tracking.
    • IT Policies and Compliance: Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws.
    Education and Experience
    • A bachelor's degree in computer science, information technology, or a related field (often preferred, but not always required).
    • Proficiency in Windows operating systems.
    • Familiarity with software applications, including Microsoft Office365 and antivirus tools.
    • Working knowledge of AWS console and its EC2 services.
    We look forward to reviewing your application. We encourage everyone to apply - even if every box isn't checked for what you are looking for or what is required.

    PDSINC, LLC is an Equal Opportunity Employer.
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