Jobs
>
Sunnyvale

    IT Support Engineer - Sunnyvale, United States - Ceribell │ Point-of-Care EEG

    Ceribell │ Point-of-Care EEG
    Ceribell │ Point-of-Care EEG Sunnyvale, United States

    3 weeks ago

    Default job background
    Description
    About Ceribell

    Ceribell produces the world's first brain monitor for point-of-care seizure triage and treatment. Our groundbreaking technology enables healthcare providers to test for a suspected seizure and then deliver treatments within minutes.

    We are a rapidly growing venture capital-backed medical technology startup. Ceribell is being used in hundreds of community hospitals, large academic facilities and major IDN's across the country.

    With extensive clinical validation of the effectiveness of our product and significant growth potential, all while we are pre-IPO, Ceribell is a fantastic career opportunity.

    Position Overview

    Ceribell is currently seeking a technically strong and business savvy IT Support Engineer.

    As an IT Support Engineer, you will provide customer facing technical resolution with end users for computer hardware support, mobile devices, and tablets.

    The individual must have broad knowledge of all IT software/hardware related issues and the ability to diagnose and solve these issues.

    You will troubleshoot multiple platforms including Windows, Apple, iOS, smartphones, in office network and tablet devices.

    This is an "in-office role," located in Sunnyvale, California.

    What You'll Do

    Provide technical support to remote and headquarter employees and executive staff, including but not limited to computer software/hardware issues
    Working knowledge of IT best practices, policies and health tech regulations
    Configures, installs, customizes, maintains, tests, and troubleshoots software/hardware systems with minimal direction.
    Maintain and support of desktop and mobile devices, applications, video conferencing, peripherals, and network devices.
    Ensure the company's network continues to operate smoothly in the event of any issues.
    Develop appropriate documentation to support day to day operations.
    Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
    Aid leadership in the review software package requests to help eliminate redundant systems.
    Aid leadership in maintaining and enhancing access controls, data classifications, and role-based access system controls.
    Work with leadership to assess external vendors and develop test strategies for new hardware and software.
    Ability to assist in large IT projects, including the design and deployment of new IT systems and services.
    Identifies and makes recommendations for automation opportunities.
    Knowledge of MDM solutions for both MAC and PC
    Knowledge of IT technologies and office tools (i.e., operating systems, network devices, software development and architecture, etc.).

    What We're Looking For

    5+ years of IT experience including; desktop and mobile devices, applications, video conferencing, peripherals and network devices.
    Working knowledge of IT best practices, policies and regulations.
    Good communication including writing, speaking and active listening.
    Strong IT problem solving, critical thinking and decision-making skills.
    Has a process improvement and positive customer service mindset.
    Software maintenance and testing capability.
    Competent with building positive customer and vendor relationships.
    Ability to effectively prioritize and execute tasks in a high-pressure environment.


    Application Deadline:
    Ongoing

    In addition to your base compensation, Ceribell offers the following:

    Ceribell Equity
    100% Employer paid Health Benefits for the Employee
    50% - 70% Employer paid Health, Dental & Vision for dependents (according to plan selection)
    Life & Long-term disability insurance paid 100% by Ceribell
    Monthly cell phone stipend
    Flexible paid time off
    11 Paid Holidays
    Excellent parental leave policy
    Fantastic culture with tremendous career advancement opportunities
    Joining a mission-minded organization

    Compensation Range

    $48—$53 USD

    #J-18808-Ljbffr
  • Elastic

    Support Engineer

    2 weeks ago

    Elastic Mountain View, United States

    Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in rea ...

  • Axient

    Engineering Directorate Support

    4 weeks ago

    Axient Mountain View, United States

    Overview · Axient seeks undergraduate, graduate and PhD students for support to spaceflight engineering efforts at NASA Ames Research Center. The NASA Ames Engineering Directorate requires support to various projects and missions with mechanical, electrical and systems engineeri ...

  • Fortinet

    Technical Support Engineer

    3 weeks ago

    Fortinet Sunnyvale, United States

    Technical Support Engineer · "Job Details" · Sunnyvale, CA, United States · and · 2 · more · Job Identification · 15541 · Job Category · Technical Support · Locations · Sunnyvale, CA, United States · Posting Date · 02/20/2024, 07:15 PM · Degree Level · Bachelor's Degree · J ...

  • Diverse Lynx

    Production Support Engineer

    2 days ago

    Diverse Lynx Sunnyvale, United States

    Job Title: Production Support Engineer. · Location: 1st pref: Sunnyvale, CA. 2nd Pref: Austin, TX. (Day one onsite) · Position: Fulltime · Key Skill - Basics Java with Splunk monitoring exp. · Responsible for providing Java applications Services. Required to provide technical ...

  • IntelliPro Group Inc.

    Technical Support Engineer

    2 weeks ago

    IntelliPro Group Inc. Sunnyvale, United States

    Job Description · Job DescriptionJob Title: Technical Support Engineer · Position Type: Contract, 1 year · Location: Sunnyvale, California, USA (Onsite, Hybrid) · Salary Range / Rate (Currency): $45 to $55/Hr. W2 · Job ID#: 134281 · Job Summary (Responsibilities and Requirements) ...

  • People, Data & Solutions

    IT Desktop Support Engineer

    1 week ago

    People, Data & Solutions Sunnyvale, United States

    Compensation: Market Rate · Job Summary · An IT Desktop Engineer is responsible for providing technical support to end-users within an organization. This role involves diagnosing and resolving hardware and software issues, configuring, and maintaining desktop and laptop systems, ...

  • Fortinet

    Technical Support Engineer

    4 weeks ago

    Fortinet Sunnyvale, United States

    In this very technical, and highly visible role, you will be the primary technical contact delivering technical support for premium customers for the chassis-based, ultra high-end FortiGate solutions. · Responsibilities: · Collection, analysis and change recommendations of conf ...

  • Netskope

    IT Support Engineer

    4 weeks ago

    Netskope Santa Clara, United States

    About Netskope · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started N ...

  • Tranzeal Incorporated

    Application Support Engineer

    6 days ago

    Tranzeal Incorporated Santa Clara, United States

    Job Title: Technical Support Engineer - Automation · Location: Santa Clara, CA · Note: This position requires onsite presence weekly on Wednesday and Thursday. · Duties: · Technical Support Engineers are responsible for managing and resolving the most challenging issues for the p ...

  • Russell Tobin

    Technical Support Engineer

    6 days ago

    Russell Tobin Santa Clara, United States

    Job Title: Technical Support Engineer - Automation · Location: Santa Clara, CA · Duration: 12 Months Contract · Pay Range: $37/hr-$45/hr on W2 (DOE) · Note: This position requires an onsite presence weekly on Wednesday and Thursday. · What you will do in this role: · Technical Su ...

  • Tranzeal Incorporated

    Technical Support Engineer

    3 weeks ago

    Tranzeal Incorporated Santa Clara, United States

    Tittle - Technical Support Engineer – Integrations · Location- Santa Clara, CA / Hybrid · Contract – 12+ months · Important Note - Onsite Requirement: · This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara, CA / hybrid office. · H ...

  • Groq

    Systems Support Engineer

    1 day ago

    Groq Mountain View, United States

    At Groq. We believe in an AI economy powered by human agency. We envision a world where AI is accessible to all, a world that demands processing power that is better, faster, and more affordable than is available today. AI applications are currently constrained by the limitations ...

  • Dexian

    Technical Support Engineer

    6 days ago

    Dexian Santa Clara, United States

    Job Title: Tech Support Frontend · Location: Santa Clara, CA onsite 2-3 days of the week(Wednesday and Thursday)) · Duration: 12+ Months Contract · Pay rate between $35 to $43/hr · Job Description: · Technical Support Engineers are responsible for managing and resolving the mos ...

  • Dexian

    Technical Support Engineer

    5 days ago

    Dexian Santa Clara, United States

    Job Title: Tech Support Frontend · Location: Santa Clara, CA onsite 2-3 days of the week(Wednesday and Thursday)) · Duration: 12+ Months Contract · Pay rate between $35 to $43/hr · Job Description: · Technical Support Engineers are responsible for managing and resolving the mos ...

  • Mycronic USA

    Dispensing Support Applications Engineer

    2 weeks ago

    Mycronic USA Sunnyvale, United States

    Job Description · Job DescriptionJob Summary · The Dispensing Support Applications Engineer is the customer-facing engineer for demos, system buyoffs, system/process development and troubleshooting. Customer interactions include pre-sales support, machine demonstration and buyoff ...

  • AppLab Systems Inc

    Java Production Support Engineer

    2 weeks ago

    AppLab Systems Inc Sunnyvale, United States

    Job title : Java Production Support Engineer · Location: Sunnyvale, CA · Job Description:Production support experience using Java Application. · Proficient in Splunk technologies and related frameworks. · Proficient in Oracle and No SQL databases. · Knowledge on AWS services · K ...

  • Apple

    Enterprise Technical Support Engineer

    2 days ago

    Apple Sunnyvale, United States

    Enterprise Technical Support Engineer · Sunnyvale,California,United States · Support and Service · Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication t ...

  • Aurora Enterprises

    IT Support Engineer

    1 week ago

    Aurora Enterprises Lorenzo, United States

    Efficiently functioning IT systems ensure that operations at Amazon are always running at top speed. Our IT support team works behind the scenes to solve problems and improve our systems, ensuring optimal operation. Your focus is on ensuring that our IT infrastructure can meet th ...

  • Apple Inc.

    Senior Manager, AppleCare Support Engineering

    1 day ago

    Apple Inc. Sunnyvale, United States

    Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. · The people here at Apple don't just bui ...

  • Apple

    Senior Manager, Care Support Engineering

    1 day ago

    Apple Sunnyvale, United States

    Senior Manager, AppleCare Support Engineering - App Store and Services · Sunnyvale,California,United States · Software and Services · Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly ...