Jobs
>
Santa Clara

    IT Support Engineer - Santa Clara, United States - Netskope

    Netskope
    Netskope Santa Clara, United States

    3 weeks ago

    Default job background
    Description
    About Netskope

    Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

    Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.Visit us at Please follow us on and Twitter.

    About the role:

    We are looking for an experienced IT Support Engineer with both technical and interpersonal skills to join the IT team in a fast-paced startup company. If you are looking for a company with long-term IT career opportunities; and you have strong IT technical support skills with a focus on providing end-user solutions, we want you on our team.

    Responsibilities:
    • Resolve user daily requests through a ticket tracking system
    • Asset tracking and user hardware management using an asset tracking system
    • Ensure that all our conference room audio and visual equipment are operating effectively
    • Collaborate with other departments to ensure that new hires are, and their equipment is set up and ready for their first day
    • Work closely with other IT team members to update processes and procedures documentation
    • Evaluate and recommend hardware setup to keep up with the different vendor changes
    • Work with various system management tools to enforce security updates and patches
    • Setup and decommission user accounts to services on-prem and cloud-based in a Single Sign-on environment
    • Support user systems in a Windows and Mac environment
    • Coordination and scheduling for testing of audio/visual equipment prior to corporate-wide meeting events
    Requirements/Qualifications:
    • 5+ years of experience in an IT support role for a high growth startup company
    • 5+ years of experience in end-user support in a Microsoft Active Directory environment
    • 5+ years of experience with supporting Mac OSx
    • 3+ years of experience in working with audio/video services like Zoom
    • 3+ years of experience with troubleshooting and resolving networking LAN, Wifi and VPN issues
    • 3+ years of experience with MDM tools and system deployments like Jamf or Addigy
    • Familiar with application creation and assignment using SSO like PingOne or Okta
    • Identify, plan, propose and document projects related to improving efficiency and productivity
    • Excellent customer service skills
    Education:
    • Bachelor's degree or higher in a relevant discipline
    • Related network and security certifications are a plus

    #LI-AF1

    Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

    Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer tofor more details.

  • American Sunrex Corporation

    Customer Engineering Support Manager

    1 week ago

    American Sunrex Corporation San Jose, United States

    Job Location: Position within San Jose-Sunnyvale-Santa Clara, CA MSA; work from home Job Duties: · - Meet with customers to design and develop keyboard specifications; · - Provide all aspects of technical and customized solutions to customers in order to integrate Sunrex's soluti ...

  • AppLab Systems Inc

    IT Support Engineer

    4 weeks ago

    AppLab Systems Inc Santa Clara, United States

    Title : IT Support Engineer · Location : Santa Clara ,CA onsite · Updated JD · What You Will Be Doing · Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed. · IT Inventory: Responsible f ...

  • Aurora Enterprises

    IT Support Engineer

    3 days ago

    Aurora Enterprises Lorenzo, United States

    Efficiently functioning IT systems ensure that operations at Amazon are always running at top speed. Our IT support team works behind the scenes to solve problems and improve our systems, ensuring optimal operation. Your focus is on ensuring that our IT infrastructure can meet th ...

  • Russell Tobin & Associates

    Technical Support Engineer

    3 weeks ago

    Russell Tobin & Associates Santa Clara, United States

    · What are we looking for in our Technical Support Engineer ? · Position: Technical Support Engineer · Location: Santa Clara, California (Hybrid Schedule) · Contract: 1 Year (Extension Likely) · Pay Rate: $40-$45/HR DOE · Position Overview: · We are looking for an experienced S ...

  • Tranzeal Incorporated

    Technical Support Engineer

    3 weeks ago

    Tranzeal Incorporated Santa Clara, United States

    Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maxi ...

  • Russell Tobin

    Technical Support Engineer

    2 weeks ago

    Russell Tobin Santa Clara, United States

    What are we looking for in our Technical Support Engineer - Performance? · Location: Santa Clara, CA (2 days a week) · Duration: 12 months · Pay rate: $35- $45 (Based on experience) · Job Description · The Performance Support Engineer will be responsible for managing and resolvi ...

  • Invovia Inc

    Technical Support Engineer

    1 week ago

    Invovia Inc Santa Clara, United States

    Role : Technical Support Engineer · Location : Santa Clara/ San Diego · Onsite all 5 days. · Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex ...

  • Collabera

    Technical Support Engineer

    3 weeks ago

    Collabera Santa Clara, United States

    Pay Range $40 to $45 · We are seeking a Performance Support Engineer to join our Technical Support team. · The role will involve managing and resolving challenging issues related to performance and instance availability. · Will serve as the last point of escalation within the tec ...

  • Akraya

    Technical Support Engineer

    2 weeks ago

    Akraya Santa Clara, United States

    Primary Skills: JavaScript , LDAP/Active Directory, SSO, SOAP, REST · Contract Type: W2 only · Duration: 12+ months Contract · Location : Santa Clara CA Wednesday and Thursday) · Pay Range:$40 - $45 per hour · TALK to a recruiter NOW: CONTACT Rahul at · "Looking for a new job th ...

  • Tranzeal Incorporated

    Application Support Engineer

    16 hours ago

    Tranzeal Incorporated Santa Clara, United States

    Job Title: Technical Support Engineer - Automation · Location: Santa Clara, CA · Note: This position requires onsite presence weekly on Wednesday and Thursday. · Duties: · Technical Support Engineers are responsible for managing and resolving the most challenging issues for the p ...

  • Russell Tobin

    Technical Support Engineer

    6 days ago

    Russell Tobin Santa Clara, United States

    Job Description · Job Description · Position: Technical Support Engineer · Location: Santa Clara, California (Hybrid Schedule) · Contract: 1 Year (Extension Likely) · Pay Rate: $40-$45/HR DOE · Position Overview: · We are looking for an experienced Support Engineer with a passi ...

  • Qualcomm

    Technical Support Engineering

    3 weeks ago

    Qualcomm Santa Clara, United States

    · Company: · Qualcomm Technologies, Inc. Job Area: · Engineering Services Group, Engineering Services Group > Technical Support Engineering General Summary: · As a Lab Operations Manager you will be supporting post silicon validation and development with a focus on ARM SoC co ...

  • Russell Tobin

    Technical Support Engineer

    1 week ago

    Russell Tobin Santa Clara, United States

    What are we looking for in our Technical Support Engineer ? · Position: Technical Support Engineer · Location: Santa Clara, California (Hybrid Schedule) · Contract: 1 Year (Extension Likely) · Pay Rate: $40-$45/HR DOE · Position Overview: · We are looking for an experienced ...

  • Invovia

    Technical Support Engineer

    2 weeks ago

    Invovia Santa Clara, United States

    Role : Technical Support Engineer · Location : Santa Clara/ San Diego · Onsite all 5 days. · Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging compl ...

  • Picarro

    Product Support Engineer

    1 week ago

    Picarro Santa Clara, United States

    Product Support Engineer · Location: · Santa Clara, CA · (on-site) · Job Term: Full-Time · Semiconductor Division · Picarro is the world's leading provider of stable isotope and gas concentration measurement systems for science and industry. The company's products are designed an ...

  • Russell Tobin

    Technical Support Engineer

    16 hours ago

    Russell Tobin Santa Clara, United States

    Job Title: Technical Support Engineer - Automation · Location: Santa Clara, CA · Duration: 12 Months Contract · Pay Range: $37/hr-$45/hr on W2 (DOE) · Note: This position requires an onsite presence weekly on Wednesday and Thursday. · What you will do in this role: · Technical Su ...

  • ReqRoute Inc

    Desktop Support Engineer

    2 weeks ago

    ReqRoute Inc Santa Clara, United States

    Job Roll: Desktop Support Engineer · Location: Santa Clara CA · Term: Contract · This role is L2 Support/Advanced Support which requires someone with In depth knowledge on OS troubleshooting (Windows, Mac) and some basic Linux Knowledge, o365 troubleshooting skills, good Hardw ...

  • Tranzeal

    Technical Support Engineer

    2 weeks ago

    Tranzeal Santa Clara, United States

    Tittle - Technical Support Engineer – Integrations · Location- Santa Clara, CA / Hybrid · Contract – 12+ months · Important Note - Onsite Requirement: · This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara, CA / hybrid office. · D ...

  • Russell Tobin

    Technical Support Engineer

    2 weeks ago

    Russell Tobin Santa Clara, United States

    What are we looking for in our Technical Support Engineer - Performance? · Location: Santa Clara, CA (2 days a week) · Duration: 12 months · Pay rate: $35- $45 (Based on experience) · Job Description · The Performance Support Engineer will be responsible for managing and resolv ...

  • BayInfotech

    Sr. Support Engineer

    4 weeks ago

    BayInfotech Santa Clara, United States

    Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA. As a member of the customer success team and reporting to the director of customer success, you will be responsible for teaming with your support counterparts and troubleshooting th ...