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    Technical Support Engineer - Santa Clara, United States - Tranzeal Incorporated

    Tranzeal Incorporated
    Tranzeal Incorporated Santa Clara, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal s deep industry experience makes us the partner of choice for a growing number of Fortune 1000 companies, midsize enterprises and small businesses worldwide.

    We are currently looking for 'Technical Support Engineer - Performance' to support one of our clients with the following skills:

    Requirement:

    Job Title: Technical Support Engineer - Performance

    Duration: 12+ months contract

    Pay Rate: doe

    Location: Santa Clara, CA (Hybrid role)

    # of Positions: 1

    Note: This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change.

    Duties: What you get to do in this role:

    • The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the client's Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
    • The successful candidate will be able to quickly gain an understanding of the client's platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

    Notes:

    Based on the job description, what are the must-have non-negotiable items that a candidate must have to be successful in this role?

    • Strong SQL/Java/Linux experience.
    • Ability to troubleshoot technical issues
    • Strong personal commitment to quality and customer service
    • Excellent time management and communication skills

    What will the interview process look like?

    First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)

    Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)

    The national base pay range below is a good-faith estimate of what our client may pay for new hires. Actual pay may vary based on Client's assessment of the candidates knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $85,000 - $92,000

    Note: Please send your updated resumes to sureshstranzeal(dot)(com)

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