- Research, diagnose, troubleshoot and solve Hardware and Software issues.
- Follow standard procedures to escalate unresolved Hardware and Software issues to designated internal stakeholders.
- Prepare accurate and timely reports and ensure proper recording and closure of all issues.
- Document tool issues, and develop the best-known-method(BKM) for troubleshooting cases. Share experiences to the team and contribute to the BKM system.
- Support Research & Development projects to improve system performance.
- Equipment installation based on manufacturing specification.
- Transfer new product knowledge to Field Service Engineers (1L and 2L).
- Supporting on-site introduction of new model machines and/or new platforms to our local customer service team and customer engineers.
- Manage and support new upgrades or commercial options for new and existing HMI systems.
- Bachelors degree in a technical field
- Minimum 2 years' relevant work experience.
- Minimum 2 years experience diagnosing and troubleshooting eBeam technology or similar capital equipment.
- Minimum 1 year experience with stakeholder management and partnering with cross functional teams.
- Can observe and respond to people and situations and interact with others encountered in the course of work.
- Can learn and apply new information or skills.
- Must be able to read and interpret data, information, and documents.
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
- Ability to complete assignments with attention to detail and high degree of accuracy.
- Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
- Result driven-demonstrate ownership and accountability.
- Identifies bottlenecks and drives improvements.
- Demonstrate open, clear, concise and professional communication.
- Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
- Travel may be required up to 50% dependent on business need (Veldhoven, Netherlands; Taiwan; Hillsboro, US).
- International travel up to 6 weeks may be required for initial trainings on the equipment.
- This role requires communication with global stakeholders and on call responsibilities.
- Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
- Occasionally lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus The current base annual salary range for this role is currently $100,125-$166,875. Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members. Our recruiters can share more information about our bonus program, benefits and equity during the hiring process.
-
Customer Engineering Support Manager
1 week ago
American Sunrex Corporation San Jose, United StatesJob Location: Position within San Jose-Sunnyvale-Santa Clara, CA MSA; work from home Job Duties: · - Meet with customers to design and develop keyboard specifications; · - Provide all aspects of technical and customized solutions to customers in order to integrate Sunrex's soluti ...
-
Support Engineer
4 weeks ago
Tata Consultancy Services San Jose, United StatesMust Have Technical Skills · SFDCdeveloper, Production Support experience · Experience Required · StrongSFDC technical skills · Roles & Responsibilities · Candidates need towork in Production support and handle the tickets on daily basis. Need to doJob monitoring, Root cause ...
-
Support Engineer
1 week ago
Tata Consultancy Services San Jose, United StatesMust Have Technical Skills · SFDCdeveloper, Production Support experience · Experience Required · StrongSFDC technical skills · Roles & Responsibilities · Candidates need towork in Production support and handle the tickets on daily basis. Need to doJob monitoring, Root cause ...
-
Support Engineer
1 week ago
Diverse Lynx San Jose, United StatesJob Title: · Support EngineerLocation: · San Jose , CA(Onsite)Type: · Full Time/PermanentExperience: 6 - 10Must Have Technical Skills · SFDC developer, Production Support experience · Experience Required · Strong SFDC technical skills · Qualifications · : BACHELOR OF COMP ...
-
IT Support Engineer
4 days ago
Aurora Enterprises Lorenzo, United StatesEfficiently functioning IT systems ensure that operations at Amazon are always running at top speed. Our IT support team works behind the scenes to solve problems and improve our systems, ensuring optimal operation. Your focus is on ensuring that our IT infrastructure can meet th ...
-
IT Technical Support Engineer
3 weeks ago
AMISEQ San Jose, United StatesJob Description: · IT Technical Support Engineer · Client is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, s ...
-
IT Support Engineer
4 weeks ago
AppLab Systems Inc Santa Clara, United StatesTitle : IT Support Engineer · Location : Santa Clara ,CA onsite · Updated JD · What You Will Be Doing · Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed. · IT Inventory: Responsible f ...
-
Deskside Support Engineer
3 weeks ago
UST San Jose, United StatesDeskside Support Engineer · The Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience. They will act as the ...
-
IT Support Engineer
3 weeks ago
Netskope Santa Clara, United StatesAbout Netskope · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started N ...
-
Product Support Engineer
2 weeks ago
Veeco San Jose, United StatesAbout Veeco · You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that i ...
-
Technical Support Engineer
3 weeks ago
Canon USA & Affiliates San Jose, United StatesAbout the Role · Located in San Jose, CA the Technical Support Engineer will provide technical support for Canon's advanced lithography semiconductor production equipment. This is an exciting opportunity for creative candidates with mechanical, electrical, software knowledge who ...
-
Software Support Engineer
1 day ago
Tranzeal Incorporated San Jose, United StatesSoftware Support Engineer (W2 only role) · Experience writing and debugging JavaScript Code · Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts · Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON ...
-
Senior Support Engineer
2 weeks ago
Quatrro Business Support Services San Jose, United StatesPurpose of the Job: · The Senior Systems Engineer will be responsible for overseeing day-to-day technology infrastructure at client sites and via remote support to support a wide array of customers and their operational and technology needs. · Responsibilities: · Provide day t ...
-
Product Support Engineer
2 weeks ago
Veeco San Jose, United StatesAbout Veeco · You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that i ...
-
Global Support Engineer
2 weeks ago
ASML San Jose, CA, United StatesJob ID: J · Introduction · The Customer Support Organization is responsible for the installation, qualification, upgrade, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer S ...
-
Desktop Support Engineer
2 weeks ago
Quatrro Business Support Services San Jose, United StatesPurpose of the Job: · The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to t ...
-
IT Technical Support Engineer
2 weeks ago
Winmax Systems San Jose, United StatesTitle:IT Technical Support Engineer · Location: San Jose,CA (Hybrid) · Contract: 6+ Month · Job description: · Client is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environm ...
-
Desktop Support Engineer
3 weeks ago
Diverse Lynx San Jose, United StatesJob Title: Desktop Support Engineer (Field Services) · Location: San Jose,CA (Onsite) · Type: Full time/Permanent · Job Description: · Roles & Responsibilities Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system ...
-
Technical Support Engineer
2 weeks ago
Software AG San Jose, United StatesEmployer: Software AG USA, Inc. · Position: Technical Support Engineer · Location: San Jose, CA; may telecommute from any continental U.S. location · Duties: Draw on experience with object-oriented programming (Java, C++, C#), Mainframe, Unix/Linux, Windows or Open VMS, utilit ...
-
Global Support Engineer
3 weeks ago
ASML San Jose, CA, United States Full timeThe Customer Support Organization is responsible for the installation, qualification, upgrade, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qual ...
Global Support Engineer - San Jose, United States - ASML
Description
Introduction
The Customer Support Organization is responsible for the installation, qualification, upgrade, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair, upgrades, and maintenance for the customers within the specific region.
As a Global Support Engineer, you will be responsible for 3rd Line hardware and software support for our HMI product line across the US and Europe. This team consists of 7 Global Support Engineers who partner and collaborate together to solve problems and provide quick solutions for many of our major customers.
Role and responsibilities
Education and experience
Skills
Working at the cutting edge of tech, you'll always have new challenges and new problems to solve – and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you'll need the following skills:
Other information
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our .
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to to initiate the company's reasonable accommodation process.