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    Global Support Engineer - San Jose, CA, United States - ASML

    ASML
    ASML San Jose, CA, United States

    4 weeks ago

    Default job background
    Full time
    Description

    The Customer Support Organization is responsible for the installation, qualification, upgrade, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer.

    Local site Customer Support branches perform qualification, repair, upgrades, and maintenance for the customers within the specific region.

    As a Global Support Engineer, you will be responsible for 3rd Line hardware and software support for our HMI product line across the US and Europe.

    This team consists of 7 Global Support Engineers who partner and collaborate together to solve problems and provide quick solutions for many of our major customers.

    Research, diagnose, troubleshoot and solve Hardware and Software issues.
    Follow standard procedures to escalate unresolved Hardware and Software issues to designated internal stakeholders.
    Document tool issues, and develop the best-known-method(BKM) for troubleshooting cases. Support Research & Development projects to improve system performance.
    Equipment installation based on manufacturing specification.
    Transfer new product knowledge to Field Service Engineers (1L and 2L).

    Supporting on-site introduction of new model machines and/or new platforms to our local customer service team and customer engineers.

    Manage and support new upgrades or commercial options for new and existing HMI systems.
    Bachelors degree in a technical field
    Minimum 2 years' relevant work experience.
    Minimum 2 years experience diagnosing and troubleshooting eBeam technology or similar capital equipment.

    Working at the cutting edge of tech, you'll always have new challenges and new problems to solve – and working together is the only way to do that.

    Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. Must be able to read and interpret data, information, and documents.
    Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
    Travel may be required up to 50% dependent on business need (Veldhoven, Netherlands; International travel up to 6 weeks may be required for initial trainings on the equipment.
    Pay scales are determined by role, level, location and alignment with market data. Diversity and inclusion

    It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

    We recognize that diversity and inclusion is a driving force in the success of our company.
    ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.

    An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment.

    If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to .

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