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    Technical Support Engineer - San Jose, United States - Canon Solutions America

    Canon Solutions America
    Canon Solutions America San Jose, United States

    2 weeks ago

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    Description


    About the Role Located in San Jose, CA the Technical Support Engineer will provide technical support for Canon's advanced semiconductor production equipment.

    This is an exciting opportunity for creative candidates with mechanical, electrical, software knowledge who enjoy a technical challenge.


    You will work in various customer sites nationwide, to setup and upgrade software in our semiconductor equipment, troubleshoot hardware, software, application related issues.

    This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
    Your Impact · Assist to troubleshoot, repair semiconductor lithography equipment in the field. · Assist to install semiconductor lithography equipment in the field. · Install, upgrade software on semiconductor lithography equipment in the field or/and lab. · Optimize and track both semiconductor lithography process and equipment in the field. · Analyze data, identify causes, and provide solutions with other engineers as well as the field service team. · Discuss with customers about semiconductor product specifications and testing implementation and methods. · Work with customers to improve products performance using analytical and problem solving skills.

    About You:
    The Skills & Expertise You Bring

    • Bachelor degree in an engineering discipline required plus 1-2 years of related experience.
    • Attention to detail with excellent communication skills
    • Japanese language skills a plus
    • Excellent leadership skills required
    • Requires attention to detail and patience
    • Familiar with SQL, UNIX, LINUX environment and scripting languages a plus
    • Strong understanding of computer hardware and software languages such as Python or excel macro (visual basic) a plus
    • Knowledge of semiconductor automation system SECS/GEM in SEMI standard a plus
    • Solid understanding in data structures and algorithms
    • Up to 50% overnight travel required (domestic and/or international) dependent on business needs. Up to 80% travel could be required for initial 6 months for training purpose.
    • May require considerable travel valid driver's license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
    • Microsoft Applications (PowerPoint, Word, Basic Excel) skills required
    • Requires ability to lift up to 50 pounds individually and for lifting over 50 pounds assistance may be available.
    • Substantial amount of standing, walking, typing, grasping, talking and hearing.
    • Some amount of driving required, sometime for multiple hours at a time.
    • Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs
    • The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving mechanical / electrical parts, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
    • Working in lab may require wearing gloves, safety glasses.
    • The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, exposure to chemicals, lasers, close quarters, narrow aisles or passageways.
    • The work environment may include working in highly time sensitive situations requiring quick resolutions.
    The company will not pursue or support visa sponsorship for this position. In accordance with applicable law, we are providing the anticipated salary range for this role; $69,300 - $103,770
    Company Overview About our Company -


    Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.

    With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its
    Kyosei

    philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at
    Who We Are

    Where Talent Fosters Innovation.


    Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals.

    Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team.

    Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

    What We Offer

    You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career.

    We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
    And Even More Perks

    • Employee referral bonus
    • Employee discounts
    • Free morning coffee "Dress for Your Day" attire program
    • Casual dress (including jeans) is welcome
    • Volunteer opportunities to give back to our local community
    • Swag A Canon welcome kit and official merch you can't get anywhere else
    †Based on weekly patent counts issued by United States Patent and Trademark Office.

    All referenced product names, and other marks, are trademarks of their respective owners.

    Canon U.S.A., Inc.

    offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

    A more comprehensive list of what we have to offer is available at


    We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

    All applicants must reside in the United States.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    If you are not reviewing this job posting on our Careers' site

    , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at

    #CUSA
    Posting Tags #PM19 #CUSA #LI-NF1 #LI-onsite

    • Bachelor degree in an engineering discipline required plus 1-2 years of related experience.
    • Attention to detail with excellent communication skills
    • Japanese language skills a plus
    • Excellent leadership skills required
    • Requires attention to detail and patience
    • Familiar with SQL, UNIX, LINUX environment and scripting languages a plus
    • Strong understanding of computer hardware and software languages such as Python or excel macro (visual basic) a plus
    • Knowledge of semiconductor automation system SECS/GEM in SEMI standard a plus
    • Solid understanding in data structures and algorithms
    • Up to 50% overnight travel required (domestic and/or international) dependent on business needs. Up to 80% travel could be required for initial 6 months for training purpose.
    • May require considerable travel valid driver's license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
    • Microsoft Applications (PowerPoint, Word, Basic Excel) skills required
    • Requires ability to lift up to 50 pounds individually and for lifting over 50 pounds assistance may be available.
    • Substantial amount of standing, walking, typing, grasping, talking and hearing.
    • Some amount of driving required, sometime for multiple hours at a time.
    • Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs
    • The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving mechanical / electrical parts, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
    • Working in lab may require wearing gloves, safety glasses.
    • The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, exposure to chemicals, lasers, close quarters, narrow aisles or passageways.
    • The work environment may include working in highly time sensitive situations requiring quick resolutions.
    The company will not pursue or support visa sponsorship for this position.
    In accordance with applicable law, we are providing the anticipated salary range for this role; $69,300 - $103,770

    #J-18808-Ljbffr
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