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    Technical Support Engineer - San Jose, United States - Software AG

    Software AG
    Software AG San Jose, United States

    3 weeks ago

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    Description

    Employer:
    Software AG USA, Inc.


    Position:
    Technical Support Engineer


    Location:
    San Jose, CA; may telecommute from any continental U.S. location

    Duties:

    Draw on experience with object-oriented programming (Java, C++, C#), Mainframe, Unix/Linux, Windows or Open VMS, utilities like packet sniffers, analyzing, stack traces and core dumps to conduct analysis and research of moderately complex technical customer problems and provide timely resolution.

    Provide technical support related to the design, installation, operation and functionality of assigned complex system level software products. Duties include moderate scope problem prioritization, analysis, troubleshoot and devise resolution for issues requiring a review of identifiable factors.

    Analyze Software AG product logs, if applicable to the product line, and related information such as Java thread dump, heap dump, network log & garbage collection logs to provide root cause analysis and solutions for issues related to system memory management, clustering, SMTP, TCP/IP, SNMP, HTTP and HTTPs.

    Execute Unit-Test fixes and when essential, regression test, bug fixes to ensure regression-free solution and production functioning per specifications.

    Requirements:

    Bachelor's degree, or foreign equivalent, in Computer Science, Computer/Electronics Engineering, Telecommunications, or a relevant technology-centered field, and 1 year of experience reflecting demonstrable ability in object-oriented programming (Java, C++, C#), Mainframe, Unix/Linux, Windows or Open VMS, utilities like packet sniffers, analyzing, stack traces and core dumps; alternatively, Master's degree in Computer Science, Computer/Electronics Engineering, Telecommunications, or a relevant technology-centered field.


    Salary Range:
    $133,245/year to $135,000/year

    Benefits include medical, dental, vision, life insurance, 401k, work / life.

    It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence.

    Employment practices shall not be influenced or affected by virtue of an applicant's or Employee's age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications.

    In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic.

    This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.
    Software AG is an equal opportunity/affirmative action employer.

    All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

    It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence.

    Employment practices shall not be influenced or affected by virtue of an applicant's or Employee's age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications.

    In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic.

    This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.
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