About Kevin Au:
- 15 years of experience supporting information systems and technology, including computer hardware, peripherals, operating systems, and end-user software
- Receive and respond to tech support requests, provide direct technical support to customers, and route and escalate trouble tickets to appropriate techs or other departments, as needed. Field technical questions, solve computer-related issues, and provide customer service and technical support to end-users.
- Train and support users on hardware, software, and network connectivity.
- Troubleshoot operating systems, specialized applications, file services, and other technologies.
- Upgrade and patch operating systems and software, as necessary.
- Support Active Directory users, groups, and file shares.
- Experience with Enterprise deployment Intune, and Jamf.
- Manage the supported IT asset inventory, including check-out equipment, assist with the check-out of assets to end users, and train users on the use of equipment.
- Support MS Office 365 and support software Applications.
- Support Smartphones, tablets, network printers, projectors, and video conferencing systems
Experience
15 years’ experience supporting information systems and technology, including computer hardware, peripherals, operating systems, and end-user software
- Receive and respond to tech support requests, provide direct technical support to customers, and route and escalate trouble tickets to appropriate techs or other departments, as needed. Field technical questions, solve computer related issues, and provide customer service and technical support to end-users.
- Train and support users on hardware, software, and network connectivity.
- Troubleshoot operating systems, specialized applications, file services, and other technologies.
- Upgrade and patch operating systems and software, as necessary.
- Support Active Directory users, groups, and file shares.
- Experience with Enterprise deployment Intune, and Jamf.
- Manage the supported IT asset inventory, including check-out equipment, assist with the check-out of assets to end users, and train users on the use of equipment.
- Support MS office 365 and support software Application.
- Support Smartphone, tablets, network printers, projectors, and video conferencing systems
Knowledge, Skills & Abilities
Strong knowledge of alternative operating systems (macOS and Windows)
Comprehensive knowledge of operating systems, Active Directory, Microsoft Office, Adobe Suite, databases, and other office productivity technologies
Extensive knowledge of security access, network protocols, monitoring systems, and control
Extensive understanding of network connectivity (wired and wireless) as related to all operating systems
Ability to plan, organize and maintain inventory of all systems and other IT assets
Education
BS Computer Engineering at San Jose State University
Professionals in the same Technology / Internet sector as Kevin Au
Professionals from different sectors near San Jose, Santa Clara
Other users who are called Kevin
Jobs near San Jose, Santa Clara
-
Licensed Architect
1 day ago
Studio Schicketanz San Jose, United StatesJob Description · Job DescriptionStudio Schicketanz, an award-winning architecture and design firm, is excited to announce an opening for a Licensed Architect. · This job is located in Carmel CA. For the right candidate, we are open to having this be a remote role for 4 out of th ...
-
Vice Principal of Student Services
4 days ago
SISTERS OF THE PRESENTATION PRESENTATION HIGH SCHO San Jose, United StatesJob Description · Job DescriptionDescription:Position Title: Vice Principal of Student Services · Full-time/Part-time: Full-time (12-month position) · FTE: 1 · Classification: Exempt · Reports to: Principal · Supervises: Counseling, College Counseling, Attendance Coordinator, Dea ...
-
Controller (male/female/diverse)
1 week ago
Direct apply
Fusion Dynamics Los Gatos, CA, United States FreelanceCompany Description · Over 5,000 visionaries, creators, and partners work worldwide in the WAREMA Group to develop sophisticated technical solutions for the areas of sun & living spaces and plastics & engineering. · The WAREMA brand stands for innovative, individually manufacture ...