Abhishek Tiwari

A self-motivated Business Management Professional. Possesses skills to improve Customer Satisfaction by aligning to organizational goals, business needs, deadlines, schedules, budgets, and resources in an Agile-Scrum environment.

• Certified Scrum Master (CSM) and a master’s degree in business management with 20+ years of professional work experience in IT Networking, E-Commerce, Healthcare, Retail, Banking, and Insurance Domains.
• Manage global stakeholders’ business needs and implement the gaps/changes accordingly.
• Proficient in allocating and managing teams of Development Engineers, Technical Staff, Cross-Functional Teams, and interns and delivering client expectations on time and within the allocated budget and resources.
• Creating/ managing user stories, tasks, and issues tracking in JIRA. Creating and managing multiple confluence pages from Program management’s perspective, tracking, and reporting.
• Expertise in prioritizing the backlog, creating & accepting user stories, defining requirements, and UAT.
• Gather business and functional requirements, for developing new and enhancing existing functionalities.
• Successfully implemented changes to Business Processes, Systems, Job Roles, and Organizational Structure.
• Experience with New Product launches, marketing, and communications activities
• Managed Channel Sales/CRM & operations teams for BFSI industry. 
• Proficient with JIRA, Confluence, MS Office 365, G Suite tools, Asana, Salesforce- Slack.
• Salesforce.com platform enabling sales teams and CRM capabilities.
• Extensive experience in user training and presentation with stakeholders, Client Service, Team/Vendor/Channel Management, and Business Development.
• Excellent written and oral communication, interpersonal, teamwork, and management skills.

• Master’s in business management with a Major in Marketing from Government University in India. 1998-2000
• Bachelor’s degree in Commerce from Government University in India. 1994-97