Jobs
>
Santa Clara

    Sr. Support Engineer - Santa Clara, United States - BayInfotech

    BayInfotech
    BayInfotech Santa Clara, United States

    2 weeks ago

    Bayinfotech background
    Description

    Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA. As a member of the customer success team and reporting to the director of customer success, you will be responsible for teaming with your support counterparts and troubleshooting the various issues that our clients face with our Client's Cloud Center product suite. You will also be a key point of customer contact from a technical support perspective, working to ensure our customers are successful with their deployments and receive exemplary customer service.

    Primary Responsibilities:

    • Act as an integral member of the support team, taking responsibility for solving incidents from a technical perspective. Play a key role in formulation of FAQ's and execution process and procedures.
    • Conduct technical trouble shooting sessions with customers.
    • Help deliver customer installs.
    • Train and support Client's indirect channel partners.
    • Act as a product enhancement feedback loop with product management and engineering.
    • Help with development of internal and customer facing documentation.
    • Help triage and document bugs and enhancements requests as seen in the field.
    Desired Skills & Experience:
    • Three to five+ years experience as technical support level 2 resource for an enterprises in a similar or related fields (cloud management, systems management, PaaS).
    • Knowledge of cloud computing and technologies like AWS, VMware, OpenStack is a must.
    • Knowledge of software application frameworks.
    • Expert knowledge in cloud infrastructure concepts.
    • Excellent writing and interpersonal communication/relationship skills.
    • Ability to work effectively and manage multiple customer support issues
    • simultaneously.
    • Self-motivated with strong self-development ability.
    • Ability to thrive under pressure, self-manage and prioritize activities.
    • Previous start-up experience, a plus.
    Technical:
    • Understanding of PaaS concepts.
    • Understanding Application Frameworks.
    • Previous experience working with cloud providers.
    • Experience with Windows and Shell Scripting.
    Nice to Have:
    • Experience in using or integrating with Systems Management Technology.
    • Hands-on experience with PaaS tools or other cloud management software.
  • Netskope

    IT Support Engineer

    1 week ago

    Netskope Santa Clara, United States

    About Netskope · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started N ...

  • AppLab Systems Inc

    IT Support Engineer

    2 weeks ago

    AppLab Systems Inc Santa Clara, United States

    Title : IT Support Engineer · Location : Santa Clara ,CA onsite · Updated JD · What You Will Be Doing · Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed. · IT Inventory: Responsible f ...

  • Russell Tobin & Associates

    Technical Support Engineer

    1 week ago

    Russell Tobin & Associates Santa Clara, United States

    · What are we looking for in our Technical Support Engineer ? · Position: Technical Support Engineer · Location: Santa Clara, California (Hybrid Schedule) · Contract: 1 Year (Extension Likely) · Pay Rate: $40-$45/HR DOE · Position Overview: · We are looking for an experienced S ...

  • Tranzeal Incorporated

    Technical Support Engineer

    1 week ago

    Tranzeal Incorporated Santa Clara, United States

    Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maxi ...

  • Russell Tobin

    Technical Support Engineer

    6 days ago

    Russell Tobin Santa Clara, United States

    What are we looking for in our Technical Support Engineer - Performance? · Location: Santa Clara, CA (2 days a week) · Duration: 12 months · Pay rate: $35- $45 (Based on experience) · Job Description · The Performance Support Engineer will be responsible for managing and resolvi ...

  • Collabera

    Technical Support Engineer

    1 week ago

    Collabera Santa Clara, United States

    Pay Range $40 to $45 · We are seeking a Performance Support Engineer to join our Technical Support team. · The role will involve managing and resolving challenging issues related to performance and instance availability. · Will serve as the last point of escalation within the tec ...

  • Invovia Inc

    Technical Support Engineer

    3 hours ago

    Invovia Inc Santa Clara, United States

    Role : Technical Support Engineer · Location : Santa Clara/ San Diego · Onsite all 5 days. · Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex ...

  • Russell Tobin

    Technical Support Engineer

    1 day ago

    Russell Tobin Santa Clara, United States

    · What are we looking for in our Technical Support Engineer ? · Position: Technical Support Engineer · Location: Santa Clara, California (Hybrid Schedule) · Contract: 1 Year (Extension Likely) · Pay Rate: $40-$45/HR DOE · Position Overview: · We are looking for an experien ...

  • Tranzeal Incorporated

    Technical Support Engineer

    4 days ago

    Tranzeal Incorporated Santa Clara, United States

    Tittle - Technical Support Engineer – Integrations · Location- Orlando, FL / Hybrid · Contract – 12+ months · Important Note - Onsite Requirement: · This position will also require onsite presence weekly on Wednesday and Thursday at the Orlando, FL / hybrid office. · Hiring Ma ...

  • Akraya

    Technical Support Engineer

    1 week ago

    Akraya Santa Clara, United States

    Primary Skills: JavaScript , LDAP/Active Directory, SSO, SOAP, REST · Contract Type: W2 only · Duration: 12+ months Contract · Location : Santa Clara CA Wednesday and Thursday) · Pay Range:$40 - $45 per hour · TALK to a recruiter NOW: CONTACT Rahul at · "Looking for a new job th ...

  • Picarro

    Product Support Engineer

    6 hours ago

    Picarro Santa Clara, United States

    Product Support Engineer · Location: · Santa Clara, CA · (on-site) · Job Term: Full-Time · Semiconductor Division · Picarro is the world's leading provider of stable isotope and gas concentration measurement systems for science and industry. The company's products are designed an ...

  • Raas Infotek

    Desktop Support Engineer

    1 week ago

    Raas Infotek Santa Clara, United States

    Job Role - Senior Desktop Support Engineer - Windows and MAC End Points. · Location : Santa Clara ,CA · Job Description: · A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to in ...

  • Qualcomm

    Technical Support Engineering

    1 week ago

    Qualcomm Santa Clara, United States

    · Company: · Qualcomm Technologies, Inc. Job Area: · Engineering Services Group, Engineering Services Group > Technical Support Engineering General Summary: · As a Lab Operations Manager you will be supporting post silicon validation and development with a focus on ARM SoC co ...

  • Invovia

    Technical Support Engineer

    3 days ago

    Invovia Santa Clara, United States

    Role : Technical Support Engineer · Location : Santa Clara/ San Diego · Onsite all 5 days. · Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging compl ...

  • Diverse Lynx

    Desktop Support Engineer

    1 week ago

    Diverse Lynx Santa Clara, United States

    Job Title: Desktop Support Engineer · Location: Onsite Day 1 - Santa Clara, CA · Duration: Contract · Job Description · What are the top 3 skills required for this role? · 1. Desktop Support experience in a Corporate environment doing Deskside Support, Field Services, Walku ...

  • Tranzeal

    Technical Support Engineer

    2 days ago

    Tranzeal Santa Clara, United States

    Tittle - Technical Support Engineer – Integrations · Location- Santa Clara, CA / Hybrid · Contract – 12+ months · Important Note - Onsite Requirement: · This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara, CA / hybrid office. · D ...

  • Dice

    Technical Support Engineer

    2 days ago

    Dice Santa Clara, United States

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tranzeal, Inc., is seeking the following. Apply via Dice today · Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting serv ...

  • NVIDIA

    Technical Support Engineer

    1 week ago

    NVIDIA Santa Clara, United States

    NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation fueled by great technology—and dynamic people. Today, we're tapping into the unlimited potential of AI to define the next era of computing ...

  • Tranzeal Incorporated

    Technical Support Engineer

    1 week ago

    Tranzeal Incorporated Santa Clara, United States

    Tittle - Technical Support Engineer – Integrations · Location- Santa Clara, CA / Hybrid · Contract – 12+ months · Important Note - Onsite Requirement: · This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara, CA / hybrid office. · H ...

  • Couchbase

    Technical Support Engineer

    6 days ago

    Couchbase Santa Clara, United States

    The Cloud Support Engineer is the most critical role at Couchbase. You will be the face of the company externally when discussing solutions, building relationships with our customers, and providing valuable feedback internally to our engineering teams to help improve our products ...