Jobs
>
Santa Clara

    Desktop Support Engineer - Santa Clara, United States - ReqRoute Inc

    ReqRoute Inc
    ReqRoute Inc Santa Clara, United States

    1 week ago

    Default job background
    Description

    Job Roll:
    Desktop Support Engineer


    Location:
    Santa Clara CA


    Term:
    Contract


    This role is L2 Support/Advanced Support which requires someone with In depth knowledge on OS troubleshooting (Windows, Mac) and some basic Linux Knowledge, o365 troubleshooting skills, good Hardware troubleshooting knowledge etc.


    As a Desktop Support Engineer:
    Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX and mobile devices.

    Provide OS support for end users includes troubleshooting, imaging, and new deployments.


    Provide Hardware Support - For Dell/Lenovo/Apple branded Laptop & Desktops including troubleshooting & isolating issue and perform parts/service calls for onsite and remote users.

    Provide end user support for multiple enterprise applications including e-mail, calendar scheduling, word, spreadsheets, presentations, all Internet browsers.

    Provide Support for MS Office Suite, Encryption apps like PGP/Bit locker, Cisco VPN& other applications bundled with user machines.

    Provide mobility support for end users mobile devices includes basic installation and troubleshooting.

    Expert knowledge in Device management via SCCM, Intune, JAMF.

    Assist move support/Post Moves Support.

    Mobile Apps - Basic install and troubleshoot native app.

    Loaner device support – For Laptops, mobile & peripherals.

    Manage the user accounts in Active Directory such as password reset, account unlock etc.

    Provide services to users spread across multiple locations and collaborating remotely with staffs in remote locations.

    Understanding scope, limitations and providing best efforts.

    Creating awareness and education to our customers.


    Encouragement to use available self-service initiatives (Password Reset, Duo portal, Wiki pages) and Vending Machines (Green Machine, Hardware Depot – Techs to understand the offerings and stock).

    All incidents and requests need to be consistently recorded into Service Now.

    Escalate the tickets, as required, via the Service Now ticket assignment to the appropriate group.

    Understand and adhere to ITIL processes such as Incident, Request fulfilment, Change and Problem management.

    Ensure all the tickets assigned are resolved within the agreed SLAs.

    Provide VIP (White glove) support.


    Top skills:
    Desktop Support (Windows, Macintosh & Linux Support)- Expert.

    Office 365 Suite support – Expert.

    Conference Room Support – Medium.

    On Prem/Azure Active Directory, SCCM, Intune Management, Operating System Troubleshooting, Application Support Expert.

    please send resume to

    #J-18808-Ljbffr
  • AppLab Systems Inc

    IT Support Engineer

    2 weeks ago

    AppLab Systems Inc Santa Clara, United States

    Title : IT Support Engineer · Location : Santa Clara ,CA onsite · Updated JD · What You Will Be Doing · Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed. · IT Inventory: Responsible f ...

  • Netskope

    IT Support Engineer

    1 week ago

    Netskope Santa Clara, United States

    About Netskope · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started N ...

  • Tranzeal Incorporated

    Technical Support Engineer

    1 week ago

    Tranzeal Incorporated Santa Clara, United States

    Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maxi ...

  • Russell Tobin & Associates

    Technical Support Engineer

    1 week ago

    Russell Tobin & Associates Santa Clara, United States

    · What are we looking for in our Technical Support Engineer ? · Position: Technical Support Engineer · Location: Santa Clara, California (Hybrid Schedule) · Contract: 1 Year (Extension Likely) · Pay Rate: $40-$45/HR DOE · Position Overview: · We are looking for an experienced S ...

  • Russell Tobin

    Technical Support Engineer

    1 week ago

    Russell Tobin Santa Clara, United States

    What are we looking for in our Technical Support Engineer - Performance? · Location: Santa Clara, CA (2 days a week) · Duration: 12 months · Pay rate: $35- $45 (Based on experience) · Job Description · The Performance Support Engineer will be responsible for managing and resolvi ...

  • Invovia Inc

    Technical Support Engineer

    1 day ago

    Invovia Inc Santa Clara, United States

    Role : Technical Support Engineer · Location : Santa Clara/ San Diego · Onsite all 5 days. · Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex ...

  • Qualcomm

    Technical Support Engineering

    2 weeks ago

    Qualcomm Santa Clara, United States

    · Company: · Qualcomm Technologies, Inc. Job Area: · Engineering Services Group, Engineering Services Group > Technical Support Engineering General Summary: · As a Lab Operations Manager you will be supporting post silicon validation and development with a focus on ARM SoC co ...

  • Tranzeal Incorporated

    Technical Support Engineer

    5 days ago

    Tranzeal Incorporated Santa Clara, United States

    Tittle - Technical Support Engineer – Integrations · Location- Orlando, FL / Hybrid · Contract – 12+ months · Important Note - Onsite Requirement: · This position will also require onsite presence weekly on Wednesday and Thursday at the Orlando, FL / hybrid office. · Hiring Ma ...

  • Invovia

    Technical Support Engineer

    4 days ago

    Invovia Santa Clara, United States

    Role : Technical Support Engineer · Location : Santa Clara/ San Diego · Onsite all 5 days. · Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging compl ...

  • Raas Infotek

    Desktop Support Engineer

    2 weeks ago

    Raas Infotek Santa Clara, United States

    Job Role - Senior Desktop Support Engineer - Windows and MAC End Points. · Location : Santa Clara ,CA · Job Description: · A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to in ...

  • Akraya

    Technical Support Engineer

    1 week ago

    Akraya Santa Clara, United States

    Primary Skills: JavaScript , LDAP/Active Directory, SSO, SOAP, REST · Contract Type: W2 only · Duration: 12+ months Contract · Location : Santa Clara CA Wednesday and Thursday) · Pay Range:$40 - $45 per hour · TALK to a recruiter NOW: CONTACT Rahul at · "Looking for a new job th ...

  • Diverse Lynx

    Desktop Support Engineer

    1 week ago

    Diverse Lynx Santa Clara, United States

    Job Title: Desktop Support Engineer · Location: Onsite Day 1 - Santa Clara, CA · Duration: Contract · Job Description · What are the top 3 skills required for this role? · 1. Desktop Support experience in a Corporate environment doing Deskside Support, Field Services, Walku ...

  • Collabera

    Technical Support Engineer

    1 week ago

    Collabera Santa Clara, United States

    Pay Range $40 to $45 · We are seeking a Performance Support Engineer to join our Technical Support team. · The role will involve managing and resolving challenging issues related to performance and instance availability. · Will serve as the last point of escalation within the tec ...

  • Dice

    Technical Support Engineer

    3 days ago

    Dice Santa Clara, United States

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tranzeal, Inc., is seeking the following. Apply via Dice today · Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting serv ...

  • NVIDIA

    Technical Support Engineer

    1 week ago

    NVIDIA Santa Clara, United States

    NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation fueled by great technology—and dynamic people. Today, we're tapping into the unlimited potential of AI to define the next era of computing ...

  • Russell Tobin

    Technical Support Engineer

    3 days ago

    Russell Tobin Santa Clara, United States

    · What are we looking for in our Technical Support Engineer ? · Position: Technical Support Engineer · Location: Santa Clara, California (Hybrid Schedule) · Contract: 1 Year (Extension Likely) · Pay Rate: $40-$45/HR DOE · Position Overview: · We are looking for an experien ...

  • Couchbase

    Cloud Support Engineer

    1 week ago

    Couchbase Santa Clara, United States

    Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hyb ...

  • Tranzeal

    Technical Support Engineer

    3 days ago

    Tranzeal Santa Clara, United States

    Tittle - Technical Support Engineer – Integrations · Location- Santa Clara, CA / Hybrid · Contract – 12+ months · Important Note - Onsite Requirement: · This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara, CA / hybrid office. · D ...

  • Russell Tobin

    Technical Support Engineer

    3 days ago

    Russell Tobin Santa Clara, United States

    What are we looking for in our Technical Support Engineer - Performance? · Location: Santa Clara, CA (2 days a week) · Duration: 12 months · Pay rate: $35- $45 (Based on experience) · Job Description · The Performance Support Engineer will be responsible for managing and resolv ...

  • BayInfotech

    Sr. Support Engineer

    2 weeks ago

    BayInfotech Santa Clara, United States

    Client is currently seeking multiple DevOps Support Engineers to join our team in Santa Clara, CA. As a member of the customer success team and reporting to the director of customer success, you will be responsible for teaming with your support counterparts and troubleshooting th ...