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    Technical Support Engineer - Sunnyvale, United States - IntelliPro Group Inc.

    IntelliPro Group Inc.
    IntelliPro Group Inc. Sunnyvale, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionWe are seeking a dynamic Technical Support Engineer to join our team

    Title- Technical Support Engineer
    Location -Sunnyvale , CA (Hybrid)
    Contract - 4 months (Likely of extension )
    Pay rate - $50 - $55/hr

    Bilingual - Fluent in Mandarin and English (Candidate would have to communicate with the team in Headquarters based out of Asia)

    Responsibilities:
    • Manage merchant go-live, and post-sale payment monitoring and optimization for merchants and acquirers.
    • Analyze data, identify pain points, and provide data-driven suggestions for business and payment performance optimization.
    • Coordinate resources and respond quickly to online incidents, minimizing impact on merchants and improving collaboration between internal teams, payment channels, and partners.
    • Coordinate and manage payment channels, including analysis of success rate, response time, downtime, and settlement, to support Ant's leading position in the payment industry.
    • Stay updated on industry technology trends and present relevant advancements to drive future initiatives.
    Requirements:
    • Experience, education, and skill set requirements
    • Proficient in SQL and experienced in database management, data warehousing, and network fundamentals. Skilled in using Excel, PowerBI, Tableau, or similar BI tools.
    • 3yr+ experience in data analysis, modeling, and leveraging data analysis for operational optimization.
    • BS (or equivalent) in computer science, computer engineering, or related field
    • Excellent communication skills, and proficient in Mandarin
    • Strong data sensitivity, logical analysis, and problem-solving abilities.
    • Effective communication skills with both technical and non-technical stakeholders.
    • Ability to understand complex, multi-tier software systems.
    • Critical thinking and problem-solving abilities in high-pressure situations.
    • Skill in decomposing complex systems for effective communication and troubleshooting.

    About Us:

    Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

    IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at

    Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility

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