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    Customer Service Representative - Phoenix, United States - Master Electronics

    Master Electronics
    Master Electronics Phoenix, United States

    2 weeks ago

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    Description

    To be a family that uses our collective superpowers to do significant good.:

    Join us as a Customer Service Representative - Returns where you'll spearhead sales operations support by swiftly handling customer return requests via phone, email, and web channels, while collaborating seamlessly with our Distribution Center for continual improvement.

    From identifying returns requiring supplier attention to managing warranty claims and analyzing company-wide return data for trends, you'll ensure customer satisfaction and streamline processes. Working closely with our Sales Team, you'll tackle daily responsibilities and contribute valuable insights to strategic decisions. If you're a proactive problem-solver with a passion for efficiency and innovation, come aboard and be part of a team dedicated to delivering excellence every day.

    What you will do?:
    • Performs sales operations support-related activities, such as entering and monitoring customer returns (RMAs), issuing purchase orders, and partnering with our Distribution Center to focus on continual improvement.
    • Receive and process customer return requests (phone, email and web requests.)
    • Partner with customer returns team to identify returns that must go back to the supplier.
    • Work with back end RMA team on cleaning up quarantined inventory
    • Files supplier warranty claims and prepares shipments for warranty return
    • Follows through on all entered supplier warranty claims until resolution is reached
    • Analyzes data for all returns company wide and reports trends and status to Sales Operations Manager
    • Works closely with Sales Team
    • Works closely with various geographically diverse sales team members to assist in ability to successfully complete required daily sales responsibilities
    • Looks for continuous improvement opportunities in workflow process and task efficiencies to support effective and reliable outcomes for all stakeholders
    What you bring to the table:
    • 1 - 3 years of experience in warehousing including reverse logistics, inventory control, warehouse operations and supplier-related interactions, preferred
    • Bachelors degree from an accredited college or university, preferred
    • Thorough knowledge of supplier warranty processes to include: verification, troubleshooting, authorization, claim submission, part returns/reverse logistics.
    • Able to read and understand the needs and expectations of all types of customers and stakeholders
    • Passion for driving business improvement and leading change in a geographically diverse, global environment
    • Proven analytical and problem-solving skills, including the ability to make valid conclusions from assessing operational and sales data while avoiding analysis paralysis
    • Capable to draft professional and coherent correspondence via e-mail or business letter to various internal and external stakeholders
    • Above average verbal communication skills as evidenced by professional and coherent conversations with various internal and external stakeholders
    • Working knowledge of Microsoft Office (e.g., MS Word, MS Excel, MS Outlook, MS Access, MS PowerPoint)
    • Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of a variety of work styles, personalities, and career levels

    Hourly Wage: $19.00/hour

    Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.

    Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.

    Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational program.

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