-
Service Manager
1 week ago
Andros Taverna Chicago, United StatesAndros Taverna, located in the heart of Logan Square, is seeking a Service Manager to join our team · **POSITION OVERVIEW**: · The Service Manager is responsible for leading and managing the restaurant. This position serves as a leader, educator, coach, and mentor to the front-of ...
-
Managed Services Consultant
5 days ago
Qurium Solutions Inc Chicago, United States**The Opportunity** · Our team of mission-driven Managed Services Consultants are focused on helping customers administer and evolve their Supplier Diversity Programs. This team supports customers' Supplier Diversity goals through quarterly and annual reporting and by providing a ...
-
Manager Contract Services
1 week ago
Ann & Robert H. Lurie Children's Hospital of Chicago Chicago, United StatesAnn & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of ...
-
Client Service Manager
5 days ago
Eclerx Chicago, United States**Client Service Manager** · - ___________________________________ · Location: Chicago, IL · Type: Full-time · Department: Financial Markets · - ___________________________________ · **Summary** · **Responsibilities** · - Cultivate strong, long-lasting relationships with high-pro ...
-
Guest Services Manager
4 days ago
Hyatt Centric Chicago Magnificent Mile Chicago, United StatesProperty Description: · Overview: · Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Servic ...
-
Customer Service Manager
6 days ago
Jim Tom - State Farm Agent Chicago, United StatesMetro Chicago State Farm Insurance Agency is hiring an insurance licensed professional. · **BENEFITS**: · - Base comp and bonus · - Paid time off (personal time/holidays) · - Profit Sharing Plan · - Health prem allowance · - M-F 9-5 (no evenings/weekends) · - Training and profess ...
-
Manager, Audit Services
6 hours ago
CEDENT Chicago, United StatesTerms of Hire: Full time. · Job Responsibilities · - Support oversight, execution and evolution of the core audit plan supporting Client Asset Management, including delivery of thought leadership and guidance on trends and emerging risks · - Encourage an environment of teamwork, ...
-
Student Services Manager
1 week ago
Institute of Data Chicago, United States**About Us** · The Institute of Data is a Professional Network of Data Scientists, Cyber Security Analysts, and Software Engineers. In partnership with leading universities in Australia, New Zealand & America, and the government of Singapore, we transform careers fora data-driven ...
-
Food Services Manager
5 days ago
Covenant House Illinois Chicago, United StatesJob Title(s): Food Services Manager · Department: Operations · Reports To: Chief Operations Officer · Direct Reports: Kitchen Cooks · Classification: Exempt · Date: 05/10/24 · Company Overview · Founded in 2017, Covenant House Illinois (CHIL) provides critical protection and reso ...
-
Guest Services Manager
1 week ago
Marriott International, Inc Chicago, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Chicago, 151 West Adams Street, Chicago, Illinois, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **J ...
-
Service Hub Manager
1 week ago
Prime Appearance Chicago, United States**SUMMARY OF POSITION** · The Service Hub Manager oversees all aspects of day-to-day operations at the Service Hub, ensuring that customers and company goals and values are met. The Operations Manager will comply with occupational safety and health standards and all rules, regula ...
-
Customer Service Manager
2 days ago
Jim Tom - State Farm Agent Chicago, United StatesState Farm Insurance Agency is hiring a Customer Service Manager-Agent Team Member to provide our insurance customers service and sales support for our personal/commercial insurance products. · **BENEFITS**: · - Base comp (doe) · - Bonus based on production · - Professional offic ...
-
Wine/service Manager
3 days ago
Cherry Circle Room Chicago, United States**Title**: Wine/Service Manager - Land and Sea Dept at Chicago Athletic Association · - Cherry Circle Room - Milk Room - Events & Pop Ups · **Reports to**: General Manager, Beverage Director, Director of Operations · **Position Objective**: Their primary focus is the oversight, t ...
-
Customer Service Manager
1 week ago
Eric Bielinski - State Farm Agent Chicago, United StatesAre you a dedicated customer service professional with a passion for providing exceptional service? State Farm is thrilled to present an outstanding career opportunity as a Customer Service Representative (CSR) on Eric Bielinski's team. We believe that Eric Bielinski's team is th ...
-
Mill Services Manager
5 days ago
Phoenix Global, LLC East Chicago, United States**Position Title: Mill Services Manager** · **Reports To: General Manager** · **Overview of Position**: · The Mill Services Manager manages communication between the customer (mill) and Phoenix Global. The position ensures increasing levels of customer and employee satisfaction w ...
-
Region Manager, Onsite Managed Services
1 week ago
Konica Minolta Business Solutions, U.S.A., Inc. Chicago, United StatesOverview: · The **Region Manager - Onsite Managed Services** is responsible for the national relationship between Konica Minolta Business Solutions, USA Inc. and select Onsite Managed Service Providers. In addition, the position is responsible for supporting the activities relate ...
-
Nursing Service Management
2 weeks ago
Orion Innovations North City, IL, United States Freelance**We care for your medcareer.** · As specialists with our own experience in the healthcare industry, we connect people with suitable employers. We support executives in management and leadership on their individual career paths in the nursing and healthcare sector. You take on re ...
-
Nursing Service Manager
1 week ago
Nexus Solutions East Chicago, United StatesMore than just a job: Team DRK · These are your tasks: · • Monitoring of customer planning for optimal utilization of nursing tours · • Customer acquisition, consultation, and contact · • Ensuring and monitoring of nursing services · This is you: · Completed training as a nursing ...
-
Event Services Relationship Manager
1 week ago
Cloud5 Communications Chicago, United States**Cloud5 is the leading communications technology and services provider to customer · - centric brands across the Americas. The company's fast, reliable Internet solutions and flexible voice systems enhance the guest and event attendee experience and at more than 5,000 hotels, MD ...
-
Assistant Event Services Manager
1 week ago
Marriott International, Inc Chicago, United States**Job Number** · **Job Category** Event Management · **Location** Marriott Marquis Chicago, 2121 South Prairie Avenue, Chicago, Illinois, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMA ...
Client Service Manager, Managed Service - Chicago, United States - Verve Group
Description
** Client Service Manager, Managed Service**
Account Management
Chicago, United States
** Client Service Manager, Managed Service**
** Job description**
**Who we are**
Verve Groups consumer-first advertising suite is a leader in consolidating data, demand and supply technologies to create better business outcomes for advertisers and publishers. With a privacy-first approach, Verve Groups full-stack programmatic solutions are built for brand-safe environments and trusted by top 100 advertisers with direct connections to 4,000+ publishers and apps globally. Verve Group is part of Media and Games Invest (MGI) and has an international presence with 20+ offices worldwide. Learn more at .
Verve Group is seeking individuals eager to manage all client service aspects of a sales cycle. The **Client Services Manager** ideates and executes strategic solutions that will achieve clients KPIs and objectives. The CSM oversees the entire process from pricing and campaign structure to creative execution and seamless campaign launch. This role serves as the main client contact for all mid-campaign questions and optimizations, as well as performance reporting. The CSM works closely with the Sales team and acts as a liaison to Verves internal stakeholders. This is a customer service role where outgoing, organized, analytical individuals can thrive in a fast-paced, collaborative environment. The position is best suited for a problem-solver with excellent time management skills, who can provide equal attention to a wide range of client needs and build lasting client relationships.
**RESPONSIBILITIES:**
Collaborate with Sales to determine a clients campaign objectives in order to craft custom RFP responses, including pricing, targeting, creative tactics, and attribution measurement
Act as a key leader and liaison between client and Revenue Operations, Analytics, Creative, UX, and other internal departments
Provide insightful sales collateral for pre- and post-sale presentations intended to drive retention and continued account growth
Deliver exceptional customer service by providing timely deliverables and managing client expectations, while showcasing Verve Group capability expertise
Assist in monitoring pacing, performance, and opportunities for campaign optimizations and upsell
Provide final reporting, insights, and recommendations inclusive of ad engagement metrics, foot traffic measurement, and 3rd party study results
** Requirements**
Bachelors Degree in Marketing, Communications or related field, or equivalent work experience.
1-2 years experience in a digital media environment, preferably in mobile and CTV
Dynamic personality able to effectively engage and influence a variety of audiences, including internal team members and external client contacts
Proven understanding of digital media terminology and mobile industry trends
Excellent communication, and presentation skills, ability to prioritize multiple responsibilities in a fast-paced environment
Proficiency in Microsoft Office, particularly Excel and PowerPoint
Acquaintance with 3rd Party data providers (Nielsen-Catalina, Live Ramp), research/measurement providers (comScore, Millward Brown, 9D, 4S/Placed), and Programmatic introduction is a plus
**What We Offer**
Unlimited PTO
12 paid holidays
401(k) Retirement plan with company match
Comprehensive benefits package including Medical, Dental, Vision, Disability and Life Insurance
Parental Leave Policy
Employee Assistance Program
FSA & Commuter Benefits
Pet Insurance
Accident Insurance
Identity Theft Protection
Wellness Reimbursement Program
Learning and Development Stipend
Verve Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.