Jobs
>
Redmond

    Technical Support Engineer - Redmond, United States - Microsoft Corporation

    Microsoft Corporation
    Microsoft Corporation Redmond, United States

    2 weeks ago

    Default job background
    Description


    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.

    Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

    Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.

    In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

    In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.

    In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success.

    As a

    Technical Support Engineer

    you will own, troubleshoot and solve complex customer technical issues.

    This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

    This role is flexible in that you can work up to 100% from home.
    Microsoft's mission is to empower every person and every organization on the planet to achieve more.

    As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

    Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

    Responsibilities

    Responsible for owning, investigating and solving complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
    Responsible for engaging with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements
    Responsible for leading and building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
    Demostrated proficiency in resolving complex customer issues, through training and readiness
    Proven work experience as a Microsoft Teams Administrator, Specialist, or similar role
    In-depth knowledge of Microsoft Teams features, functionalities, and best practices
    Microsoft 365 and SharePoint integration with Teams
    SME level understanding of Office 365 applications, including Exchange Online, OneDrive, and SharePoint Online
    Subject matter expert experience with PowerShell scripting for Microsoft Teams automation and management
    Understanding of Microsoft Teams'' calling capabilities, including Calling Plans, Direct Routing, and Audio Conferencing.
    Experience in troubleshooting and resolving call quality and connectivity issues
    Embody our culture and values

    Qualifications

    Required/Minimum Qualifications

    5+ years technical support, technical consulting experience, or information technology experience

    OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience

    3+ years experience with Microsoft 365 and SharePoint integration with Teams
    2+ years experience with PowerShell scripting for Microsoft Teams automation and management.

    Other Requirements

    Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

    These requirements include, but are not limited to the following specialized security screenings:
    Microsoft Cloud Background Check.
    This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
    Additional or Preferred Qualifications

    MCSE, MCSD certifications
    Customer handling experience on technical issues
    Ability to work through ambiguity and independently when other
    Knowledge of VoIP protocols, SIP trunking, and PSTN connectivity
    Technical Support Engineering IC- The typical base pay range for this role across the U.S. is USD $80,900 - $162,200 per year.

    There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,300 - $176,900 per year.

    Certain roles may be eligible for benefits and other compensation.

    Find additional benefits and pay information here:
    #CES #CSS #MW #Exchange

    Microsoft is an equal opportunity employer.

    Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

    #J-18808-Ljbffr
  • TALENT Software Services

    Support Engineer

    2 weeks ago

    TALENT Software Services Redmond, United States

    Are you an experienced Support Engineer - Azure SQL with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Support Engineer - Azure SQL to work in Redmond, WA. · Position Summary: We are building an engineering t ...

  • TALENT Software Services

    Support Engineer

    4 weeks ago

    TALENT Software Services Redmond, United States

    Are you an experienced Support Engineer - M365 with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Support Engineer - M365 to work in Redmond, WA. · Position Summary: Seeking Technical Support engineers to joi ...

  • TALENT Software Services

    Support Engineer

    2 weeks ago

    TALENT Software Services Redmond, United States

    Are you an experienced Support Engineer - CosmosDB with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Support Engineer - CosmosDB to work in Redmond, WA. · Primary Responsibilities/Accountabilities: · Respons ...

  • TALENT Software Services

    Support Engineer

    2 weeks ago

    TALENT Software Services Redmond, United States

    Are you an experienced Support Engineer - PostgreSQL with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Support Engineer - PostgreSQL to work in Redmond, WA. · Primary Responsibilities/Accountabilities: · Par ...

  • Talent Software Services, Inc

    Support Engineer

    1 week ago

    Talent Software Services, Inc Redmond, United States

    Support Engineer - PostgreSQLJob Summary: Talent Software Services is in search of a Support Engineer - PostgreSQL for a contract position in Redmond, WA. The opportunity will be one year with a strong chance for a long-term extension. · Primary Responsibilities/Accountabilities: ...

  • Talent Software Services

    Support Engineer

    2 weeks ago

    Talent Software Services Redmond, United States

    Are you an experienced Support Engineer - PostgreSQL with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Support Engineer - PostgreSQL to work in Redmond, WA. · Primary Responsibilities/Accountabilities: · Pa ...

  • Talent Software Services

    Support Engineer

    2 weeks ago

    Talent Software Services Redmond, United States

    Are you an experienced Talent Acquisition Program Manager with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Talent Acquisition Program Manager to work in Redmond, WA. · Position Summary: · As a Talent Acqu ...

  • Talent Software Services

    Engineering and IT Support

    3 weeks ago

    Talent Software Services Redmond, United States

    Candidate Requirements · •Years of Experience Required: 8-10 overall years of experience in the field. · •Degrees or certifications required: N/A - experience would out-weigh degree requirement. · •Best vs. Average: Would be nice to have azure and Kubernetes work. Someone who has ...

  • Insight Global

    Support Engineer 5

    2 weeks ago

    Insight Global Redmond, United States

    Job Description · Responsibilities · Build business relationships with key customer contacts and Technical Account Managers that enhance trust · Quickly identify customer issues specific to Azure HPC Infrastructure or the Azure Platform · Collaborate with Engineering as well as H ...

  • Bucher & Christian Consulting, Inc. dba BCforward (BCF)

    Support Engineer 3

    2 weeks ago

    Bucher & Christian Consulting, Inc. dba BCforward (BCF) Redmond, United States

    Support Engineer 3 BCforward is currently seeking a highly motivated Support Engineer 3 for an opportunity in Redmond, WA/Remote (Contractor may need to be onsite periodically, for special meetings and events and would need a touchdown seat only) Position Title: Support Engineer ...

  • Collabera

    Senior Support Engineer

    1 week ago

    Collabera Redmond, United States

    Job Title: Sr. Support Engineer · Job Location: Redmond, WA 98052 · Job Duration: 12 Months Contract · Pay Rate: $54.90/hr to $55.90/hr · Job Description: · Work on an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed bro ...

  • eTeam

    Technical Support Engineer

    2 weeks ago

    eTeam Redmond, United States

    Job Description: · 3+ years of experience in a technical support role (preferably Azure VM, Azure AKS, Networking, or Windows) · 5+ years of technical experience in three or more of the following: · o Solid understanding of container technology and fluency in Kubernetes. · o Lin ...

  • Microsoft Corporation

    Technical Support Engineering

    2 weeks ago

    Microsoft Corporation Redmond, United States

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

  • Insight Global

    Support Engineer 5

    2 weeks ago

    Insight Global Redmond, United States

    Responsibilities · Build business relationships with key customer contacts and Technical Account Managers that enhance trust · Quickly identify customer issues specific to Azure HPC Infrastructure or the Azure Platform · Collaborate with Engineering as well as HPC platform groups ...

  • Microsoft Corporation

    Support Escalation Engineer

    3 weeks ago

    Microsoft Corporation Redmond, United States

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...

  • Insight Global

    Exchange Support Engineer

    3 weeks ago

    Insight Global Redmond, United States

    Job Description · The purpose of this team is premier support for MSFT365 Exchange Online The team plays a reactive support role and takes on support cases for anything related to email messaging, including some critical support requests. · We are a company committed to creating ...

  • Insight Global

    Support Engineer 5

    2 weeks ago

    Insight Global Redmond, United States

    Responsibilities · Build business relationships with key customer contacts and Technical Account Managers that enhance trust · Quickly identify customer issues specific to Azure HPC Infrastructure or the Azure Platform · Collaborate with Engineering as well as HPC platform groups ...

  • TEKsystems

    Support Engineer III

    4 weeks ago

    TEKsystems Redmond, United States

    HOURS: 8am-5pm PST (preferred) open to 830am-530pm PST as well. 100 onsite role at the Redmond WA location listed. 6 month contract role as of now. · As a Reliability Technician you will be responsible for performing various tasks throughout the facility. We are looking for candi ...

  • Aditi Consulting

    Desktop Support Engineer

    2 weeks ago

    Aditi Consulting Redmond, United States

    Summary: · The main function of a non-IT program manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and program rollout. · Responsibilities: · Coordinate projects, making detailed plans to accomplish g ...

  • Nityo Infotech Corporation

    Billing Support Engineer

    2 weeks ago

    Nityo Infotech Corporation Redmond, United States Full time

    As a Support Engineer on billing team you will be a business critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.Responsibilities You will be responsible for working on Subscription/billing platform daily o ...