Divya Tripathi

I have 7 years of experience in the field of IT and data analysis, having worked on various projects encompassing data extraction, preprocessing, modeling, and visualization. My academic background in MTech has equipped me with a solid foundation in statistical analysis, mathematics, and computer science principles, enabling me to apply advanced analytics techniques to solve complex business problems.

Throughout my career, I have gained proficiency in Python, R, and SQL, utilizing libraries such as Pandas, NumPy, and Scikit-learn for data manipulation, analysis. I have experience working with cloud platforms such as Amazon Web Services (AWS) scalable data processing and storage. Furthermore, my expertise in data visualization tools like Tableau and matplotlib has allowed me to communicate insights effectively to both technical and non-technical stakeholders

I am a highly analytical thinker with a passion for problem-solving. I thrive in collaborative environments and have effectively collaborated with cross-functional teams, including data engineers, business analysts, and executives, to translate business requirements into data-driven solutions. 

1) Data Analyst - BMC Software, Inc - Pune, Maharashtra (Aug 2019 - Jun 2022)

• Build optimized data models to support dashboard requirements to provide real-time insights and visualizations that enabled data-driven decision-making, Forecasting and Trend Analysis | Performed data validation using Mysql and Tableau, created Dashboard, analyzed the performance and health of KPI reporting dashboardsfor Micromax Ind sales data which resulted into improved sales performance and supported in sound decision making to drive growth.
• Factors influencing customer behavior| Collaboratedwith cross functional team, Navigated and leveraged existing data for analysis & reporting. Wrote Python scripts to pull data from AWS S3 for Karbonn Mobiles client. Performed imputation, aggregation and developed report which increased sales significantly by 3% in Maharashtra region.
• To analyze BMC customer’s feedback data, collaborate with Marketing, Customer Support and Development team to collect data and understand customer’s pain points, if specific product enhancements needed and to provide potential solutions, which resulted into less negative feedback from customers
• Worked on Problem management in BMC, collaborated with IT support, development, operations, and business stakeholders to record problems by analyzing incident data, conducting trend analysis and to address the root cause which minimized the impact of incidents on business operations.
• Collaborated with non-technical stakeholders to deliver analytical insights using visualization tools Tableau aimed at enhancing performance and addressing inquiries regarding deliverables 

2) Technical Analyst - Atos Syntel - Pune, Maharashtra (Sep 2017 – Aug 2019)

• Worked on complex issues for Linux, databases, software and applications (webservice, cluster, HA, DB replication). Attended Sev1 and Sev2 bridges. Collaborated with business stakeholders to drove business goals for S&P Global
• Automated technical tasks using Shell script and Mysql queries to reduce manual work by 70% and man heads (5 to 1) during weekends, received Accolade.
• Executed Ad-hoc data requests and reports by cleaning and aggregating data using advanced querying and modelling techniques in SQL; Built production-level dashboards using Tableau 

3) Internship Student - Wipro Infotech - Mumbai, Maharashtra (Aug 2014 - Sep 2017)

• Performed Linux kernel patch, resolved vulnerabilities, network/security scanning and OS configuration.
• Tested databases and performed bug fixes. Prepared documentation for database applications and DB replication.
• Configured high-availability infrastructures, performed disaster recovery to minimize business impact.
• Reduced service backlog by resolving daily tickets efficiently and worked on Problems to reduce repeated cases.

Master of Technology in Computer Science (GPA – 3.7/4) - Dec 2016

Bits Pilani India