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    Support Engineer - Redmond, United States - TALENT Software Services

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    Description

    Are you an experienced Support Engineer - M365 with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Support Engineer - M365 to work in Redmond, WA.

    Position Summary: Seeking Technical Support engineers to join our client's Support organization. The ideal candidate will have a variety of products in the M365 suite

    Primary Responsibilities/Accountabilities:

    Response and Resolution

    • You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

    Readiness

    • You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
    • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

    Product/Process Improvement

    • You engage with Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements

    Qualifications:

    • Must have good technical knowledge on different versions of SharePoint and Microsoft Office 365 and, or Exchange on-premise servers administration (2007, 2010, 2013, 2016)
    • Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration, ADFS, SSO configuration, Azure Identity Protection, Identity management, O365 identity, Azure MFA.
    • Networking (HTTP, DNS, TCP, IP)
    • Hands on experience in using OneDrive for Business and troubleshooting sync issues.
    • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

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