Support Engineer - Redmond, United States - TALENT Software Services

TALENT Software Services Redmond, United States

3 weeks ago

Engineering / Architecture

Description

Are you an experienced Support Engineer - CosmosDB with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Support Engineer - CosmosDB to work in Redmond, WA.

Primary Responsibilities/Accountabilities:

Response and Resolution
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Resolves customer issues through problem solving, collaboration, and research.
May take escalated issues as needed.
Documents technical work and research.
Performs in-depth product troubleshooting and remediation when needed.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Readiness
Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks).
Develops readiness content.
Mentors new Technical Support Engineers.
Develops intermediate level competence on support topics.
Product/Process Improvement
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers.
Provides feedback to the product group for product improvement.
Identifies potential defects and escalates to more senior engineers to resolve.
Applies broad knowledge of automated tools being used across other technologies and products.
Provides feedback for tool improvement.
Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions.
Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
The main function of a Support Engineer is to provide technical assistance to computer system users.
A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

5+ years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience.

Preferred:

Experience with Microsoft Azure Data Platform with a focus on Azure Cosmos DB
Experience with any NoSQL database systems like Mongo, Cassandra or others
Experience in any RDBMS or an understanding of general RDBMS concepts
Coding experience with C#, C++, Java, JavaScript, python

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