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    Support Engineer 5 - Redmond, United States - Insight Global

    Insight Global
    Insight Global Redmond, United States

    3 weeks ago

    Insight Global background
    Description
    Responsibilities
    Build business relationships with key customer contacts and Technical Account Managers that enhance trust
    Quickly identify customer issues specific to Azure HPC Infrastructure or the Azure Platform
    Collaborate with Engineering as well as HPC platform groups effectively
    Respond to and resolve critical customer issues
    Develop tools and scripts to automate troubleshooting activities
    Test and vet new technology in support of Azure HPC efforts
    Contribute to internal and external documentation regarding HPCng system software and internet directory services software

    Typical Day in the Role


    Purpose of the Team:
    .We support the infrastructure that those AL workloads are running on. (Help Customers be successful.

    Key projects:

    This role: As a Support Engineer focused on High Performance Computing (HPC) environments, you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise customers.

    You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios, and problem-solving collaboration.

    As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team.

    Typical task breakdown and operating rhythm: 60% of the time focused on handling technical support cases for customers, 30% research contributing, documenting technical knowledge in our team Wiki or brown bas (project work) 10% meetings.

    Compelling Story & Candidate Value Proposition

    What makes this role interesting? -Microsoft is a world leader in cloud computing right now and we are the only cloud provider that has a dedicated HPC support team.


    Unique Selling Points:

    We are going to extend the role for full 18 months, this is an opportunity to learn how HPC works in the cloud, and if the candidate performs well there are always opportunity for advancement.


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    Required Qualifications:

    10+ years' experience in a technical support role
    Experience supporting HPC in a Linux environment


    Preferred Qualifications:
    Familiarity with HPC schedulers
    Familiarity with MPI libraries and programming
    Experience administering Linux (boot process, file systems, network device, and protocol configuration)
    Cloud Core Platform (Compute, Storage)
    Familiarity with Security and OS Internals concepts (Linux and/or Windows )
    Understanding of Virtualization concepts and virtual system administration
    Managing HPC clusters on-premises or on Cloud
    In-depth knowledge of TCP/IP networking and related protocol, InfiniBand
    Programing skills in scripting languages like python, bash, ruby.
    Understand foundation and background in Microsoft products and technologies
    Programming skills in C, C++
    Familiarity with HPC schedulers
    Familiarity with MPI libraries and programming
    Experience administering Linux (boot process, file systems, network device, and protocol configuration)
    Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, and LDAP
    Understand hierarchical file systems, including high performance parallel storage, and HPC cache
    Familiarity with HPC Pack
    BS or higher in computer science or engineering


    Soft Skills:
    Adaptability, flexibility, and the ability to do the right thing under pressure and tight deadlines
    Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
    Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
    Strong troubleshooting skills of complex technical issues involving multiple technologies

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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