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Temporary Smartbox Call Center Representative - Villa Park, United States - SIRVA
Description
Representative will be responsible for providing customer service to existing SMARTBOX customers and educating and booking new clients that contact our COC regarding moving or storing with SMARTBOX. In addition to being fully knowledgeable on the features and benefits of the product, the Representative must be able to adequately determine the best way that our product will suit the customer's needs based upon the location from which they are booked (i.e. delivery schedules, type of units, number of units, etc.) Representative must have full understanding of the SOP system, systemwide best practices, and SMARTBOX products. Responsibilities include, but are not limited to: answering telephone inquiries regarding billing, timely response to email inquiries, interaction with the local offices, booking and scheduling appointments for new and existing customers, proper input into the SMARTOffice Pro system. Representative will display working knowledge of all products, establish rapport with consumer, qualify lead opportunities and comply with systemwide best practices.
30% * Provide timely and thorough handling of customer calls, emails and web inquiries regarding SMARTBOX products. 40% * Provide pricing information and move counseling to all local prospects that contact the call center and attempt to convert to customers. 10% * Perform outbound telemarketing calls in response to inquiries for local SMARTBOX prospects. 10% * Provide pricing information and create quote records for long distance inquiries. 10% * Provide account information, appointment scheduling, and take payments for existing SMARTBOX customers.
QUALIFICATIONS AND PREFERRED SKILLS
* Candidate should have experience working in a call center sales environment or strong background in customer service or sales. 0-3 Years' Experience
* Ability to perform in a fast-paced, team oriented atmosphere. Must be customer focused, organized, ability to set priorities and meet service deadlines and goals.
* Impeccable phone and written communication skills are a must.
* Candidate should be proficient in Windows Office Suite with superior data entry skills
EDUCATION AND CERTIFICATION REQUIREMENTS
* High school diploma or equivalent work experience required.
Hours: M-F with one alternating weekday off 11AM EST - 8PM EST and alternating Saturdays 11AM EST - 8PM EST
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.
