Call Center Representative - Park Ridge, United States - Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana )

Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana )

Verified Company

Park Ridge, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

Location:

Park Ridge

Full Time; M-F, 9am-4pm

General Summary

The Call Center Representative will be responsible for answering incoming patient calls, utilizing company policies to solve patient issues and directing issues to the Call Center Lead or Call Center Supervisor when necessary.

Ensures outstanding service as the first point of contact for patient issues.

Essential Job Functions

Answer incoming patient phone calls and take appropriate action for each call.
Maintain patient satisfaction ratings.
Attend mandatory training sessions for updates on policy changes.
Deescalates situations involving a dissatisfied patient using customer service skills, and escalates to supervisor when necessary.
Input patient data and appointments into the E.H.R and patient scheduling software.
Utilizes provided information on SBU's operations.
Maintains compliance with HIPAA.

Requirements:

Required Skills:

High school diploma or GED required
Strong computer skills including experience with E.H.R. and patient scheduling software.
Excellent customer service and interpersonal communication skills
High level of professionalism
Strong problem solving abilities

Physical Requirements