Call Center Representative - Chicago, United States - Elevation Academy

Elevation Academy
Elevation Academy
Verified Company
Chicago, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
Call Center Representative


Job Summary:


Responsibilities:


  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication "scripts" when handling different topics.
  • Seize opportunities to upsell products when they arise.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Meet customer service deadlines and deliverables as outlined in service level agreements.
  • Generate sales leads that develop into new customers.
  • Provide feedback and suggestions on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:


  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Ability to handle stress and remain calm under pressure.
  • High school diploma or equivalent; college degree preferred.
  • Excellent data entry and typing skills.
  • Knowledge of customer service principles and practices.
  • Availability to work in shifts.

Benefits:


  • Competitive salary.
  • Comprehensive health and dental plans.
  • Paid time off.
  • Performancebased bonuses.
  • Career growth opportunities.
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