Call Center Representative - Chicago, United States - Legacy Parking Company Llc
Description
Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representatives to our team in downtown Chicago.
Our Call Center team is the voice of our company and we are looking to hire people who have a positive attitude and give off a cheerful demeanor.
It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).
Primary Responsibilities:
- Handle escalated issues and customer complaints
- Resolve customer concerns while providing top of the line service
- Navigate internal database and input customer information
- Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
- Act as a team leader when the manager is unavailable
- Provide an excellent customer experience with every call
Qualifications:
- Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
- Ability to work in fast paced environment
- Excellent verbal and written communication skills
MUST HAVE OPEN AVAILABILITY WITH OVERNIGHT AVAILABILITY A MUST
**This is not a remote position. It is required to be onsite.
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