Call Center Representative - Schaumburg, United States - Prime Consulting Inc
Description
Call center experience required
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center "scripts" when handling different topics.
- Identifying customers' needs, clarify information, research every issue and providing solutions.
- Keep records of all conversations in our call center database in a comprehensible way.
- Call center agents will obtain client information by answering telephone calls; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Redirect calls to Managers and Other teams
Pay:
$30, $32,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
- Morning shift
- Rotating shift
Weekly day range:
- Monday to Friday
Work Location:
On the road
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