Call Center Sales Representative - Oak Brook, United States - Aucera (DialAmerica)

Description

Responsibilities:

• Make outbound calls to follow up with customers or to conduct surveys
• Enter customer data and update records in the company database
• Analyze customer inquiries and provide appropriate solutions or escalate to the relevant department
• Communicate effectively with customers to ensure a positive experience and resolve any issues
• Utilize phone etiquette to maintain a professional and friendly demeanor during all customer interactions
• Upsell products or services when appropriate

Requirements:

• Fluent in English, both written and verbal
• Strong data entry skills with attention to detail
• Bilingual abilities in Spanish or other languages are a plus
• Experience in outbound calling or customer service is preferred
• Ability to analyze customer needs and provide appropriate solutions
• Excellent communication skills, both verbal and written
• Familiarity with upselling techniques is a plus
• Knowledge of phone etiquette and ability to handle difficult customer situations

Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Job Types:
Full-time, Part-time


Pay:
$ $16.00 per hour


Expected hours:
No more than 30 per week


Benefits:

• Dental insurance
• Flexible schedule
• Paid time off
• Vision insurance
• Work from home

Experience level:

• No experience needed

Shift:

• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• Inperson

Work Location:
In person